Services Specialist

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

• Operate with autonomy but subject to standard practices and procedures. Make and support decisions within a defined cross functional governance framework.
• Key Account Management within area of responsibility
• Apply and utilize technical skills and analytic thinking required to solve problems. Pro-actively listen, learn and empower others to be successful and to inspire and lead to drive accountability and to deliver results with absolute integrity.
• Develop in-depth knowledge of processes or customer groups.
• Engage and build customer relationships and communication at all levels in the region.
• Time bound response to customer queries and system issues
• Individual contributor role, with good interpersonal skills.
• Qualifications/Requirements
• 1 year of experience
• Degree in Engineering, B.Tech./ BE.
• Knowledge of Information Technology (IT) and Operating Technology (OT) industries (software products, markets, technology trends).

• Candidate should have good understanding of GIS and GEV GNM Solutions.
• Candidate should be familiar with field Data collection methodologies and Data Migrations to GNM solutions
• Candidate Should be able to coordinate with field data collection team and customer for data quality.
• Candidate should be aware of Data quality aspects for utilities.
• Candidate should have knowledge of Java, C++, Basics of Magik Programming
• Candidate with basic understanding of SQL and LINUX shall be preferred
• Candidate with basic understanding/ working experience of SCADA systems should be preferred
• Strong oral and written communication skills. Ability to document and plan activities.
• Confident on managing system issues, troubleshooting and defining Root cause
• Balanced approach to face customer meetings and discussions
• Open to travel on short notices to address System issues at multiple sites in different geographies