Job Description Summary
As the Service Engineering Manager, you will be the primary point of contact for, the Fleet managers and customers, post-delivery. You will manage customer relationships, oversee issue resolution, and coordinate support services to maximize customer satisfaction and equipment uptime across GE Power Conversion's installed base. You will ensure a seamless transition from project handover to ongoing service support.
Job Description
Key Responsibilities:
- Serve as the main interface between GE Power Conversion and the customer post-delivery, ensuring smooth handover from project execution to service phase.
- Manage customer support inquiries, warranty claims, and technical issues related to delivered systems including drives, motors, converters, and automation systems.
- Coordinate with engineering, field service, spare parts, and supply chain teams to ensure timely resolution of issues and fulfillment of service requests.
- Monitor and manage service commitments, contractual obligations, and response SLAs.
- Build strong, trust-based relationships with customers by ensuring clear communication, proactive updates, and reliable support.
- Maintain visibility on installed base performance and identify opportunities for upgrades, lifecycle services, or digital enhancements.
- Lead root cause investigations and corrective actions for recurring technical issues or service disruptions.
- Support service sales activities including scope definition, quotation, and customer presentations for aftermarket offerings.
- Ensure all post-sales support activities adhere to GE's quality, compliance, and EHS standards.
- Track and report customer satisfaction, service KPIs, and support performance metrics.
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Required Qualifications:
- Bachelor's degree in electrical engineering or a related field.
- Minimum of 10 years of experience in technical customer support, field service, or project delivery within industrial or power sectors.
Desired Qualifications:
- Strong understanding of power conversion systems, including variable speed drives, motors, and control systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to manage multiple customer accounts and service priorities simultaneously.
- Willingness to travel occasionally for site support or customer meetings.
- Experience working with GE Power Conversion technologies and systems.
- Familiarity with service tools such as Salesforce, SAP,..
- Experience in marine, Oil and Gas syetems, or heavy industrial applications.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes