Senior MES Implementation Engineer

Job Description Summary

Drives sustained customer success and long-term growth throughout the post-sales lifecycle by leading initiatives in customer training, professional services, technical support, renewals, outcome realization, retention, expansion, and advocacy-with a strong emphasis on digital enablement and scalable solutions.

This role significantly influences strategies, projects, and operational models within the function and broader organization, helping shape customer engagement practices and success methodologies.

Accountable for departmental planning and operational execution or execution of specialized tasks within a technical discipline. Operates with a degree of autonomy while aligning with established policies and outcome expectations.

• Contribute to the implementation of MES solutions utilizing the Software Suite and Agile Methodologies. Own technical deliverables during the entire lifecycle of the projects. Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations. Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction.
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

• This role requires advanced experience in the Services & Digital Implementation Services. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Language Requirements: Proficient in English; a decent level of German knowledge is considered a plus.
• Travel Requirement: availability to travel up to 50%.