Renewal Contract Management Specialist

Job Description Summary

The Renewals Contract Management Specialist is a critical member of the PGOG Renewals team.
The purpose of this role is to ensure that there is highly accurate asset management information (number, type, assets entitled or supported) for each customer using GED Software (perpetual, term, subscription) and to utilize this Asset Management information to develop fast and accurate quotes matching the created calculation file and contract terms before the renewal contract end date.

This role will work closely with the Customer Success team for calculation sheet and account/asset/opportunity and renewals price calculation and quoting related information request. The Renewals Contract Management team ensures a high level of accuracy and fidelity with the O&G and PG Installed Base customer list.

• Develop and execute all PGOG Renewal Price calculation and Quoting on an ongoing and proactive bases
• Quote generation and follow up activities (phone and email)
• Update and maintain accurate and up to date customer asset data base for all PGOG customers
• Data entry and enrichment to support installed base cleanup and database integrations
• Support the work of Customer Success Team
• Support requests from other teams within PGOG, representing the Renewals Team, as needed
• Support with warranty processes: Service contract creation and maintenance
• Other project support as needed

• High School Diploma / GED from an accredited school or institution
• Minimum of 2 years in similar position in sales support, customer service or sales
• Excellent analytical skills
• Financial background
• Experience with Oracle, Servicenow, Fusion, Excel macros, Pramata and Qvidian

• Bachelors degree in Business or a Technical Field

• Strong organizational skills with ability to multi-task
• Sense of urgency / Prioritize activities
• Attention to detail
• Creative, innovative and curious personality with problem solving approach
• Sales and service mindset, customer-focused approach
• Result-oriented personality and capability to overcome obstacles
• Ability to work effectively within cross functional teams and navigate through a global regional matrix structure and help achieve results in timely manner
• Customer focused, commercial skills and professionalism to interact with internal and external customer
• Strong written and verbal communication skills
• Strong interpersonal and problem-solving skills - coordination role
• Self- starter - excited and willing to be start of a "startup" division of commercial operations
• Able to work without direct supervision and having "can do" attitude
• Flexible, self-motivated, and enthusiastic
• Experience using Salesforce or similar CRMs and Microsoft Excel