Region Quality Leader - Central Europe (m/w/d)

Job Description Summary

Job Description

Role Summary/Purpose:

• Lead the Quality function across a Region, from ITO (Inquiry to Order) to OTR (Order To Remission) execution processes & their associated functions such as Tendering, Project Manager, Engineering, Procurement, Construction and Commissioning, where relevant.

• Support the Region Leader to impactful actions from Root Cause Analysis and by selecting the important Quality topics for escalation.

• Support the Cultural change applying Lean tools and leading key initiatives for sustainable Lean Culture and Continuous Improvement. Support Region Leader in Hoshin Kanri, Bowler, PSR and Action plan to successfully deliver Region Strategy.

• Reports directly to the Region Leader and functionally to the Product Line Quality Leader. The job holder provides quality leadership to a matrix organization in several countries within the Region, setting standards and supporting business needs across a complex Project portfolio, driving actions to optimize and embed Quality performance in all activities.

Essential Responsibilities:

2.1 Quality Policy:

In line with Grid Solutions Quality policy:

• Define the Regional Quality roadmap to support strategic transformation

• Elaborate actions and set priorities to maximize process efficiency (across the Region and at site), for project delivery performance and customer satisfaction. Ensure the engagement of the Regional management committee and of the management at site level around Quality policy, processes and actions.

• Monitor Quality performance and drive improvement plan. Support Region Leader in regular business reviews and in budget exercise.

• Drives "stop the work" attitude where quality, safety or integrity is at risk.

2.2 Customer care:

• Instil and support a "Customer First" Culture:

• Lead by example, influence, deploy of customer care processes and tools. Incorporate Voice of Customer in the process.

• Monitor & develop Customer Satisfaction through relevant Customer surveys and Customer claim analysis.

• Ensure that the metrics and feedback from Customers and complaint management (ACT) are properly analysed to identify major contributors to dissatisfaction, deviations, root causes, to build and follow up action plan.

• Manage detractors whilst preserving Grid's interests

• Ensure the implementation of the Complaint management process including regular Managerial reviews & Operational reviews, with proper escalation when required

• More specifically in case of major customer failures, lead and coordinate the internal stakeholders to ensure customer satisfaction, whilst protecting company interests (liabilities, responsibilities, warranties, claim, accrual, risk management).

• Act as a facilitator to support customer requirements fulfilment to avoid any cash-in and overdues issues

• Team-up and best practices sharing:

• Assess suitability of tools and processes associated to customer satisfaction, foster best practices sharing

• Prepare recommendations & feed-back to Regional Teams.

2.3 Quality Systems, Processes, Assurance and Control:

• Develop, promote, drive and monitor the deployment of the Grid Quality systems, processes, tools and indicators to solve problems, reduce non-quality costs and improve the overall efficiency of the Region, aligned with PL objectives.

• Harmonize and standardize processes and associated documentation across the Region. Challenge and simplify where needed with the Continuous Improvement mindset. Support and monitor ISO 9001 certification processes

• In line with the global QMS leader and with the global Process Leaders, organize internal audits and secure their on-time execution, identify gaps and deviations, ensure the launch of corrective actions by units, secure timely closure of the audit findings and effectiveness of actions.

• Ensure continued and future certification of Regional entities to required international standards in line with business needs

2.4 Preventive Quality & problem solving:

• Ensure that the selected suppliers and parts supplied meet quality requirements (NB: qualification of suppliers is under Supplier Performance responsibility; qualification of parts is under PL responsibility) by supporting related Functions to register supplier performance in the tools.
• Support the Cost Recovery process with Sourcing, Procurement and Project Controls.

• University degree
• Significant Regional or Project Quality experience in large EPC, grid, HVDC, or energy transmission projects
• Proven Experience in engineering, QA/QC, or project execution
• Demonstrated leadership and influence skills in matrix organizations with multi-site responsibility across Europe
• Exposure to ISO 9001, Lean / Six Sigma, and customer satisfaction management
• Six Sigma Green Belt; strong understanding of Lean principles and continuous improvement
• Fluent in English; German or Polish an advantage
• Strong communication skills to engage stakeholders and report KPIs regionally
• Ability to analyze and re-engineer processes, perform root-cause analysis, and drive performance improvements
• Customer-focused mindset with clear understanding of project delivery, product quality, and full delivery lifecycle
• High degree of integrity, accountability, and flexibility to work occasional non-standard hours