Outages Quality Manager

• Establish close collaboration within the horizontal project quality team (Project Quality, Supplier Quality, internal partners -engineering- and suppliers, workshop).

• Be the Quality interface to customer and internal partner, participate in customer quality meetings on his/her scope.

• Contribute to the improvement of the Quality Management System.

• Ensure cascading of contract requirements all along the outages.

• Ensure quality requirements are managed during the outages execution and reports any deviation against the contract or GE procedures.

• Be involved in witness points definition and quality requirements with the customer/third party, and participate if needed to the set-up of customer follow-up documents.

• Support teams during the outages preparation and the outages readiness reviews

• Coordinate NCR management as ordering unit with due diligence, being accountable for data integrity as verifier until closure.

• Follow-up and communication on outages non conformities, track Cost of Poor Quality (CoPQ) records and analysis.

• Support and lead root cause analysis in the project, such as 8D, PSR, 5Why, etc.

• Support when required the end of outages files.

• Ensure the requirements of Nuclear Safety are compliantly managed in the project, including the ITNS activities identification.

• Support CX - Customer Experience survey (or Customer satisfaction survey) capture and analysis.

• Support CFSI capture and analysis.

• Support capture of best practices and Lessons Learned across the project. Supports the Lessons Learned process application.

• Perform internal audits.

Responsibilities

• Interface and liaise with the Customer for any Outages quality issues and coordinates relevant action plans within the Project.

• Ensure that relevant process and controls are in place.

• Improve Customer Satisfaction and supports reduction of CoPQ through the application of Lean tools.

Authority

• Drive the culture change to increase Customer satisfaction, to decrease CoPQ and effectiveness of the processes.

• Address a Stop the work if Quality or Safety is at risk.

• Perform audit or quality assurance tasks at Customers sites.

• Propose improvement actions to increase the effectiveness of the processes.

Required Competencies

Education

• Engineering/science degree from university or equivalent

• Industrial background

Experience

• Industrial experience in Quality and a similar role, preferably in a Nuclear environment

• Background in non conformities management

• Experience in quality assurance activities on outage(s), physically at Customer site(s)

• Quality assurance and control experience or qualifications will be a plus

Behavioural and/or Technical Know-how

• Customer-focused in defining quality and establishing priorities

• Team player with capacity for synthesis and strong oral and written communication skills

• Quality skills

• 8D problem resolution, FMEA and other quality tools

• Ability to deliver effective presentations at all levels of the organization

• Strong interpersonal and leadership skills

• Ability to influence cross-functional business teams and drive quality improvements

• Ability to travel regularly

• Trained Six Sigma Green Belt or equivalent knowledge of the applicable tools a plus

• Qualified as Internal Auditor for ISO9001 and ISO19443 a plus

Language skills

• Strong oral and written English and Chinese communication skills to communicate with involved stakeholders, both internal and external. For some contracts and product lines activities, French will be a plus.

Additional Information

Relocation Assistance Provided: Yes