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Lead Technical Support

AT GE Vernova
GE Vernova

Lead Technical Support

Peterborough, Canada

Job Description Summary

Activities aimed at proving a concept to be valid or technically feasible by the application of scientific and engineering methodologies. Work in this family typically has the objective of demonstrating through test or analyses the performance and implementation potential of a concept

Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

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Job Description

Roles and Responsibilities

  • Perform L3 Engineering studies (functional analyses, simulations, detailed recording analysis, BOM parts replacement, RCA) to support North America Customers.
  • Work with L2 technical support and Field Service Engineer to gather site data related to customer technical issue
  • Write Guidelines for Technical issue troubleshooting while consulting Technical Experts and working with the Technology related center of excellence

Required Qualifications

  • PhD (Or Master Or Bachelor Or Equivalent) in Power Electronics
  • Minimum of 3 years experience in MV7, SD7k Commissioning or Manufacturing or Testing or Sizing or Software Development or within a Technical Support team
  • Minimum of 2 years experience in P80i

Desired Characteristics

  • Understand physical phenomena; strong theoretical and mathematical background; with the ability to understand new concepts and ability to communicate information clearly
  • Creative, passionate and integrate into a team
  • Willingness to travel when needed
  • Autonomous, curious with the ability to understand new concepts, coach other engineers, and integrate into a team
  • Strong Practical and Field experience

Additional Information

Relocation Assistance Provided: Yes

Client-provided location(s): Peterborough, ON, Canada; Imperial, PA, USA
Job ID: GE_power-1786536932
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K)
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Unconscious Bias Training

Company Videos

Hear directly from employees about what it is like to work at GE Vernova.