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Lead Services Specialist - Customer Contract Management

AT GE Vernova
GE Vernova

Lead Services Specialist - Customer Contract Management

Remote

Job Description Summary

Becoming Vernova
Looking to make a global impact and solve problems?

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you'll make

Portfolio Fulfilment Manager (PFM) is part of Portfolio Fulfilment COE who has the ownership on Events Management, Billings and Collections for Contractual and Transactional Customer Portfolios. The PFM is an integral part of the team supporting assigned service agreements, transactional deals, plants and customers. This team will demonstrate accountability for financial, functional, business, and broad company objectives within Gas Power Services.

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This role would require the individual to work closely with respective Contract Performance Managers (CPMs) to manage contractual commitments as well as other functions (e.g. finance, IT, parts fulfilment) to drive process excellence through the OTR wing-to-wing process.

Job Description

What you'll do

List of key/essential job responsibilities include but not limited to:

  • Owns, plans and ready to fulfill all operational metrics such as Demand Placements, Margin Review Prework, Policy 6 support, etc. Champions and strongly adheres to processes and system compliances.
  • Leads and drives the right operational rhythms and rigor through Daily Management to ensure contract and operational excellence and event preparation readiness incl. budget & pacing, etc.
  • Act as the focal point for Service Directors and CPMs, while engaging with various teams and also utilizing the right tools ensuring the business has a consolidated, reliable and up to date view of outage pipeline.
  • Accountable for Events Management & On Time Demand placement & Billing.
  • Anticipate risks, issue and highlight to regional COE leadership.

Detailed activities include but not limited to:

  • Understanding Contract T&C's
  • Ensure Systems/ERP Accuracy
  • Contract Setup/Validation
  • Event Management & Services Demand
  • Capital parts & Repairs Demand placement
  • NCPs demand placement
  • Initiate Billing for CSA/TX/MMP & PES (Project & Engineering Solutions)
  • Manage Customer Billing
  • Manage Contractual billings & collections forecasting
  • Margin review prework
  • Cost reconciliation & bucketization

What you'll bring (Basic Qualifications)

  • Bachelor's Degree in Mechanical or Industrial Engineering.
  • +5 year's Knowledge and Experience with the power generation services, industrial, manufacturing industry is an advantage.
  • Strong verbal and written communication skills in English.
  • ERP working experience; proficient in MS Office.
  • Excellent problem solving, and interpersonal skills.
  • Demonstrated ability to work in a matrix organization, fast-paced environment.
  • Ability to work as a part of a multinational team.
  • Must have good time management, organizational skills and able to meet established deadlines.
  • This role requires proven experience in the Services &/or Contract Performance Management.

What will make you stand out

  • Prior Experience in Customer Service, PFM, Field, CPM- like type of role
  • GE Program graduate
  • Lean & Continuous improvement Mindset

Additional Notes:

  • This role can be offered as remote or hybrid

Benefits Available to You

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Job ID: GE_power-1759884805
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K)
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Unconscious Bias Training

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