Lead Services Operations Manager

Job Description Summary

The Operations role will lead the sales processes, systems, operating rigor and standard work to enable business line growth for the power services business across Sub Saharan Africa. The role will support the services organization through data-driven insights, efficient sales processes, and effective performance management that improves the delivery of our sales target. This involves working closely with the sales team, cross-functional partners, and leadership to improve sales performance, optimize funnel hygiene, and build impactful dashboards to visualize key sales metrics.

Job Description

What you'll do;

• Manage data analytics and reporting processes to support sales strategies and decision-making.
• Build and maintain Tableau dashboards to visualize key sales performance metrics, track sales health and proffer insights on analytics.
• Drive funnel hygiene management and ensure sales teams adhere to best practices for pipeline management.
• Collaborate with cross-functional teams (Sales, Marketing, Finance, Operations etc.) to ensure alignment on sales targets and initiatives.
• Provide ongoing sales process improvement recommendations to enhance efficiency and effectiveness as well as support pipeline growth
• Partner with sales leadership to communicate performance trends, provide insights based on data and suggest areas for improvement.
• Ensure consistent use and optimization of Salesforce CRM across the sales organization.
• Align with operations to manage operating rhythms and rigor for commercial metrics including business planning cycles, forecasting and entitlement views.
• Support on developing winning strategies, and to deliver strategic Sales Campaigns. Utilize understanding of industry trends to inform decision making process.
• Provide ad-hoc analysis and reporting as needed to address business needs and questions.

What you'll bring (Basic Qualifications);

• Bachelor's Degree in Sales, Engineering, Business Administration or related field
• 7+ years' experience in technical sales, sales operations, commercial excellence
• Strong analytical and executive presentation skills
• Leadership skills to lead teams and shape/lead growth vision and market strategy
• Team oriented - ability to motivate and work well with diverse, cross-functional teams

What will make you stand out;

• Proven experience in the Power Industry.
• Strong verbal and written communication skills
• Lean & Continuous improvement Mindset
• Excellent problem solving, and interpersonal skills.

Additional Information

Relocation Assistance Provided: No

Client-provided location(s): Nairobi, Kenya, Johannesburg, South Africa, Lagos, Nigeria, Accra, Ghana, Abidjan, Côte d’Ivoire

Job ID: GE_power-1488745320

Employment Type: FULL_TIME

Posted: 2025-09-18T18:30:30