Lead Services Account Manager

Job Description Summary

GE Vernova is looking for a Lead Account Services Manager to serve as the main point of contact for a set of customers in heavy industry. Building a strong relationship by visiting customer sites, understanding their needs, and helping them plan for long-term success.

This person works closely with teams across the company to solve customer problems, manage service orders, and make sure all work is done on time and done right. You will handle quotes, parts, field service, and other service needs for the customer.

The Lead Account Services Manager tracks financial results for all services and parts tied to his or her accounts. Also looks for ways to grow the business by finding new service opportunities and helping to win new work.

Job Description

Essential Responsibilities:

• Frequently engage and follow up with customers to win services projects and meet growth initiatives. Act as customer's single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.
• Collaborate with customers to develop long-term plans for success by understanding the customer's organization, assets, potential downtime losses, and installed base.
• Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
• Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
• Share lessons learned to increase standardization and efficiencies.
• Responsible for all financial metric report outs for services and parts supplied to customers

• Bachelor's degree in Engineering or Business from an accredited university
• Minimum 5 Years' experience in heavy industry environment with customer interaction

• Willingness to travel up to 30%

• Experience in a customer facing Service Delivery or Project Management position, within a Service environment.
• Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.
• Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.
• Attention to detail on financial tracking and reporting of services.
• Embracing ownership & accountability that drive customer solutions and services profitability.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Proven ability to prioritize workload and shift activities to meet business needs and department goals.
• Quick learner and embrace departmental policies, procedures, and practices.
• Proven track record of demonstrating a high degree of personal and professional ethics and integrity.