Job Description Summary
Summary
• In this role you will act as a key member of Aero Alliance Port Klang Shop Team in building close relationships with shop leadership to ensure smooth operations and support Aero Alliance JV strategic and transformational initiatives.
• You will support the team in proactively drive the prioritization, budgeting and resource planning of DT work.
• You will communicate (i.e. status, issues, and escalations) to leadership and other various levels of the organization and Support shop floor applications including basic troubleshooting/triaging of issues and demand management for change requests.
• The expectation is to act as a DT solution provider by understanding digital needs on the shop floor.
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• The role is intended to be performed on-site, especially in the initial phase of the learning curve. The company will evaluate the possibility to give more flexibility in the future.
Job Description
Responsibilities
- Provide day-to-day support for manufacturing IT systems, including hardware, software, and network infrastructure on the shop floor. End-User / Desktop / Collaboration Support, provide L1/L2 support for employees and resident support for MS Teams and other collaboration appliances/devices.
- Monitor and troubleshoot issues related to OT network and shopfloor machine connectivity.
- Collaborate with operations and engineering to deploy new automation or data collection technologies.
- Manage integrations between ERP systems (e.g.,Foxtrot) and production systems.
- Ensure cybersecurity practices are implemented for OT (Operational Technology) systems.
- Develop and maintain documentation for system configurations, workflows, and standard operating procedures.
- Assist with system upgrades, patches, and backups to maintain high system reliability.
- Participate in Industry 4.0 initiatives, including IoT, predictive maintenance, and data analytics.
Qualifications
- Bachelor's degree in information systems / computer science or a related discipline.
- Minimum of 5 years of demonstrated experience in IT/DT domain, with technologies desired
- Experience in technologies like Oracle ERP, AWS Full Stack, Tableau, Angular/Postgres or other programming languages will be preferred
- Application support experience will be preferred.
- Strong self-directed leadership with proven track record in projects / operations while working with matrixed teams.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to work across multiple priorities simultaneously.
Additional Information
Relocation Assistance Provided: No