HR Specialist - Payroll Service Delivery

Job Description Summary

In this role, you will be responsible for executing on one or more Payroll process(s). Develop an in-depth understanding of Payroll systems, processes, and legislative rules. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote "Best in Class" service while developing effective relationships and working cross functionally with internal teams and suppliers

Job Description

Roles and Responsibilities:

Individuals who are responsible for the quality delivery of multiple payroll processes and service to the businesses. Manages payroll queries from employees, managers and HRM's in a timely, and professional manner. Correctly administers payroll processes. Manages service delivery metrics in relation to outsourced payroll. Includes those who lead Payroll Service Delivery teams, and/or the operations for such teams. Mostly used in Shared Service teams, but can be found in Business teams.
Broadening knowledge of theories, practices and procedures in own discipline to execute functional policy/strategy; still developing functional knowledge and skills.
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined policy/parameters.
A job at this level requires good interpersonal skills. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Qualifications:

• Bachelor's degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 4 years of relevant work experience).
• Prior professional work experience with demonstrated achievement in Payroll & Benefits and/or Operations/Service-oriented environment.
• Strong analytical and problem-solving skills with proven ability to organize and analyze data

• Experience working in a matrix work environment
• Passionate, employee advocate who wants to make a difference in the organization by helping employees succeed
• Approachable and responsive resource able to connect with employees at all levels
• Strong customer service focus, with a high level of responsiveness
• Supportive team player with a strong drive to create a positive work environment; ability to diffuse a tense situation
• Applies solid judgment ensuring integrity, compliance, & confidentiality
• Strong interest in innovative HR solutions and process improvement
• Strong problem-solving skills: ability to make independent decisions, manage conflicting priorities in a fast-paced environment
• Sound knowledge of local labor laws and government requirements
• Detail-oriented with excellent organizational skills
• Proponent of the segmented HR model, understands the benefits
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.