Head of Service Project Management (m/f/d) for Germany and Benelux

Job Description Summary

As Head of Service Project Management (m/f/d) this individual leads and defines the strategic execution of Service projects (SER), ensuring timely delivery, customer satisfaction, and budget adherence. The role applies robust operations processes, EHS and quality systems, and standardizes operating models and tools throughout the OTR cycle. The following teams fall under direct responsibility: Project Management, Contract Management.

Job Description

Main Tasks:

• Project management: Developing structures, tools, processes, operating models and rhythms
• Risks Management: Responsible to define, maintain and execute project risk and opportunities processes, implementation and tools. To ensure and assure that project risk is managed and accurately reported throughout the project lifecycle.
• Contract Management provides contract excellence and expertise, working with customers, partners and subcontractors in executing projects. The team handles claims management, vendor recoveries, insurance management, bonds and cash recovery.

• Customer communication and satisfaction
• Sales pacing, respecting revenue recognition rules
• Project portfolio reviews
• Support to project execution, facilitate contact with Sales within the Region
• Margin deviation monitoring and approval
• Manage risk and opportunities
• Cash collection (overdues, retention)
• Consistency, alignment and efficiency across all direct departments
• Reinforce PM competencies
• Continuous communication and delivery alignments across all departments including workshop
• Improve contract management, with strong RoE about T&Cs of contracts

• Quarterly sales, margins, cash-in and finished goods
• Request kept, order overdues (shared with GSC function)
• Under / Overrecovery of the direct hours
• Quality and Customer satisfaction KPIs

• Technical graduate degree, such as production technology, process engineering, mechanical engineering, electrical engineering or a successfully completed technician education in the field: industry / electrical engineering / mechanical engineering
• At least 7 years of experience as a manager with personnel responsibility
• Knowledge in the field of ERP processes
• Product knowledge High Voltage Products, appreciated for circuit breakers, hybrid switchgears and Instrument transformers
• Analytical, conceptual and strategic thinking
• High sensitivity for corporate and leadership culture
• Personal responsibility, creative willing and goal orientation
• High communication skills and social skills
• Understanding and interpretation of business key performance figures
• Very good knowledge of spoken and written English necessary
• Presentation skills in German and English
• Reliable behavior towards internal and external business partners
• Secure interpretation of regulations, standards and specifications
• Secure handling of SAP (Focus on Project Management and Engineering)
• Very good knowledge of MS Office applications (eg. Excel, Powerpoint) required
• Openness to national and international travels 15% of work time per year