GridOS Delivery Lead

Job Description Summary

Fournit une expertise en matière de succès client durable et de croissance du cycle de vie du client après-vente par le biais de la formation, des services professionnels, du support technique, des renouvellements, de l'obtention des résultats, de la rétention, de l'expansion et de la promotion client axée sur le numérique. Exerce une influence sur les opérations département et est responsable de la planification et/ou de l'exécution. Ce rôle jouit d'une certaine autonomie, mais est axé sur l'exécution d'activités au sein d'une discipline opérationnelle couverte par les pratiques et procédures fonctionnelles standard. Un certain discernement peut être nécessaire, mais généralement dans le cadre d'une orientation.

Job Description

Key Responsibilities:

• Customer Engagement & Requirements Gathering:
  • Collaborate with customers to understand and define their requirements.
  • Convert business requirements into technical requirements and estimate technical effort.
  • Act as a functional consultant and technical lead on engagements.
• Technical Leadership & Solution Delivery:
  • Lead the implementation, integration, and upgrade of technical solutions.
  • Drive technical analysis activities including requirements gathering, gap analysis, and bridging gaps through configuration or customization.
  • Contribute to the definition of GEV's Digital Products and Solution architecture.
  • Work with Solution Design, Application experts, Configuration Management, Solution Integration, Engineering, and Global Delivery Centers.
  • Act as a Subject Matter Expert (SME) for the organization.
• Project Management & Coordination:
  • Build and manage effective Work Breakdown Structures (WBS) and track activities.
  • Coordinate with Project Managers for scope, risk, and problem management.
• Performance & Continuous Improvement:
  • Implement software delivery performance measurement indicators.
  • Drive excellence in execution through continuous improvement and change management.
  • Ensure compliance with software delivery processes and customer satisfaction.
  • Optimize deployment processes using Continuous Integration, Continuous Deployment, and Test automation.
• Technical Support & Product Installation:

• Provide technical support to commercial teams and contribute to sales process improvement.
• Actively participate in early-stage product installations and create efficient delivery processes.

• Bachelor's degree in Computer Science, Engineering, IT Networking, Software Development, or related field.
• Five (5) years of progressive experience in enterprise software, large distributed systems, or a combination thereof.
• Proven experience in Services: software systems development and commissioning, with operation (project delivery) background.
• Technical knowledge in DevOps and Agile methodology.

• Candidates who apply for this position must be willing to work in a hybrid model, requiring them to be present in the office for 3 days a week at one of the GEV Hubs located in the areas listed in the job posting.
• Eligible candidates must be able to work in the US, without requiring sponsorship, now or in the future.
• Strong communications skills in English
• Willingness to travel

• Experience with Energy Management Systems (EMS), Distribution Management Systems (DMS), or Market Management Systems (MMS).
• Strong background in integration aspects related to multi-energy computer systems.
• Software development experience with Java / C++ / Powershell /perl / python programming and scripting languages.
• Source control and change management process and tool experience. (TFS, SVN, GitHub).
• Knowledge of IT and Cybersecurity environments including Linux and Windows operating systems, Relational Databases, HW infrastructure, High Availability multitier architectures, Telecom, and Network Equipment.

• Ability to focus on critical business outcomes and drive teams to achieve goals.
• Multi-tasking and managing multiple projects simultaneously.
• Strong interpersonal, presentation, and communication skills.
• Passionate about customer satisfaction with a positive attitude.
• Capability to quickly adjust expectations with a focus on customer outcomes.
• Willingness to accept and promote change.
• Ability to quickly learn and acquire deep understanding of new software applications and environments.
• Influences and energizes others toward the common vision and goal.