Job Description Summary
The Generator Controls Field Service Engineer (FSE) will participate as a Regional Service Team member responsible for providing the best service for our customers across the USA and Canada. The Lead Generator Controls FSE will manage all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair, and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. The Lead FSE is responsible for project specific operations planning/execution or is focused on execution of professional activities within a technical discipline. This role functions with some autonomy but is guided by established policies or review of end results.
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The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Roles and Responsibilities
- Support execution of retrofit projects including installation, power up, and commissioning of one or more of the following: Excitation control solutions (EX2100e, EX2100, EX2000 DFE), Static Starter control solutions (LS2100, LS2100e), HMI upgrades, and TIL implementation.
- Support warranty administration and troubleshooting issues. Addresses customer service requests and leads customer issue resolution during warranty and post-warranty periods.
- Be responsible for pre-planning, site scheduling, field engineering, commissioning, control system startup, and project handover to customers.
- Works closely with project managers, customers, and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction.
- Respond to customer call out services requests.
- Timely completion of service time sheets, trip reports, invoicing packages, and other administrative requirements including pre-mobilization and de-mobilization meetings and procedures.
- Work closely with other functions to identify and register change order opportunities as well as review proposals for new opportunities, formulate and present GE solution to customers.
- Interface with GE Power Services, GE Industrial, and other GE Businesses.
- Significant travel and over-time will be expected up to 50%.
- Other duties as required. Secondary duties may possibly include participation in FAT (factory acceptance test); participation in development of overall controls strategy for projects; design of hardware and software configuration packages according to project requirements; design of operator interface graphics and network topologies; release of system design to manufacturing.
Required Qualifications
- Bachelor's Degree in Industrial automation or Electronic Engineering or related field from an accredited college or university or equivalent experience.
- Must have experience in one or more of the following: Excitation control solutions (EX2100e, EX2100, EX2000 DFE), Static Starter control solutions (LS2100, LS2100e), HMI upgrades, and TIL implementation.
- Minimum 3- 5 years of field engineering experience in power generation, industrial plant automation, DCS (distributed control system), PLC (programmable logic controller) and/or similar industry sectors.
- Previous industrial field service experience.
- Controls experience to equipment that functions as a prime mover.
- Electronics and/or mechanical trouble shooting skills.
- Computer skills, familiarity with MS Office, TCP/IP configuration.
- Ability to learn other software tool applications to support HMI and application changes (Cimplicity, Intellution, Toolbox, GAP, etc.).
Eligibility Requirements
- Travel 70%, as required.
- Possess a valid driver's license and passport.
- Must Reside in the US. US Remote position.
Desired Characteristics
- Prior mechanical / maintenance experience preferred.
- Ability to read and interpret mechanical and electrical drawings.
- Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
- Ability to set and meet aggressive goals and targets.
- Ability to troubleshoot control and instrumentation systems at all levels, from field devices to control system, and networking.
- Must be able to generate immediate credibility with customers, suppliers, GE project management / engineering communities.
- Ability to multi-task in a dynamic, geographically dispersed team environment is required.
- Effective written and oral communication skills with excellent spoken and written English skills.
- Customer-focused skills, demonstrated by experience in field services, customer services or project management, are essential.
The base pay range for this position is $91,400 - $135,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for 10% performance bonus/variable incentive compensation/equity.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
This posting is expected to close on May 3, 2024 or when suitable candidate identified.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position