Job Description Summary
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
Job Description
Essential Responsibilities:
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As Lead Field Service Engineer - Drives, you will:
- Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems at site locations.
- Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implements corrective actions
- Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
- Be capable of working unsupervised and leading small teams
- Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
- Develop presentations and provides training and instruction to customers on drive operations
- Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE's, repair services, sales, and product engineering teams
- Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
- Coordinate maintenance activities for the customer and planning for inspections
- Provide support to engineering teams working on customer modernization projects.
- Provide support the bidding process for the customer modernization projects.
- Provide on call support in response to customer calls for service
- Complete timely service reports and other administrative requirements
- Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore.
- Extended hours / overtime maybe required during peak periods and emergency circumstances.
- Domestic or overseas travel to customer sites for extended periods of time.
Qualifications/Requirements:
- Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college or university with a minimum 5 additional years of related industry experience)
- Minimum 5 years of field service and/or commissioning experience
Eligibility Requirements:
- US Citizen with the ability to achieve security clearance for Department of Defense projects
- Ability and willingness to travel up to 85% of the time on short notice
- Must be physically fit to be able to board vessels offshore.
- Must be able to pass a HUET and offshore survival course which includes activities in a swimming pool.
Desired Characteristics:
- Minimum of 3 years of experience with GE Drive systems Including: MV7000, SD7000, MV3000
- Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
- Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position