Customer Support Specialist

Job Description Summary

What Impact You'll Make:

Administrative and Executive Support. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

What you'll do:

• Office and administrative assistance to teams or individuals. Should not include calendar management and other "personal support" agenda.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

• Background in Engineering or analytical degree is a requirement.
• This role requires basic experience in the Project Management & Administrative Support.
• 1+ years' experience in Customer Support Management in Marine and Offshore Projects.

• Strong inter-personal skills with a working knowledge of the Marine & Offshore business in both SSA and other Global regions; focusing on local requirements as well.
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Proficiency in Microsoft office packages, particularly excel, PowerPoint and word.