Customer Support Delivery Manager
Yesterday• Flexible / Remote
Job Description Summary
Power the Future with GE Vernova
At GE Vernova, we're accelerating the world's journey toward reliable, affordable, and sustainable energy. We empower economies, elevate communities, and deliver electricity that is essential to health, safety, and progress. Our mission is clear: electrify the world and help decarbonize it. If you believe our energy future can-and must-be different, join us and be the change.
About the Role
As a Customer Support Delivery Manager, you'll be at the forefront of ensuring exceptional support for our cutting-edge Asset Control and GridOS solutions. This hands-on leadership role blends technical expertise, operational excellence, and strategic customer engagement. You will drive process improvements, manage key customer accounts, and collaborate across teams and partners to deliver outstanding service and long-term customer success.
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Job Description
Key Responsibilities
• Own the customer support delivery lifecycle for strategic accounts, ensuring solutions are provided quickly, efficiently, and to the highest standards.
• Lead complex technical analysis and root cause investigations across a range of products and custom solutions.
• Proactively identify and implement process improvements, collaborating with engineering and services teams to fulfill maintenance and support commitments.
• Oversee partner and supplier relationships, conducting reviews to ensure consistent quality, performance, and alignment with contractual criteria.
• Champion the "GE Vernova Way" by fostering a culture of customer-first excellence throughout the organization and among partners.
• Contribute to growth initiatives by supporting bids, managing project transitions, and identifying new opportunities for value-added services.
• Own support revenue and cost management for key accounts, ensuring delivery aligns with both customer needs and business objectives.
• Prepare and lead strategic customer account reviews, delivering insights and recommendations for continuous improvement.
Qualifications
• Bachelor's degree in Computer Science, STEM, or related discipline (Master's preferred).
• Proven leadership in support service delivery, with a focus on customer engagement and vendor management.
• Experience in matrix organizations and complex stakeholder environments.
• Track record of success with GEV AEMS Reliance software products and technical support.
• Excellent communication skills with the ability to simplify complex topics and present effective solutions.
• Strong team management skills and a results-oriented, customer-centric approach.
Desired Skills & Experience
• Strategic collaborator and influencer, able to drive decisions and organizational change.
• Skilled in identifying and streamlining inefficient processes.
• Deep understanding of customer business processes and value drivers.
• External customer focus with the ability to address issues swiftly and satisfactorily.
• Familiarity with software engineering tools and transmission network control systems.
• Knowledge of DevOps, Agile methodologies, ITIL, Prince2, and relevant technologies such as Citrix, VMware, AWS, Azure, Docker, and Kubernetes.
Eligibility Requirements
• Must have legal authorization to work in the UK; sponsorship is not available.
• Successful completion of background checks required.
• Willingness to travel up to 20%.
Why GE Vernova?
Join a passionate team committed to transforming the energy landscape. At GE Vernova, you'll have the opportunity to lead, innovate, and make a meaningful impact on the future of power. If you're ready to deliver excellence and drive change in a fast-moving industry, we want to hear from you.
Apply today and help us create a sustainable tomorrow.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
Client-provided location(s): Flexible / Remote
Job ID: GE_power-1260175129
Employment Type: FULL_TIME
Posted: 2025-10-18T18:30:56
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
Company Videos
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