Customer Services Management Leader for PV and BESS

Job Description Summary

The Customer Services Management Leader will lead a team of customer fleet managers, and report to the Solar and Storage Solutions Projects & Services Leader, North America Region, of the GE PCS business.

Job Description

RESPONSIBILITIES:

• Manage multiple customer accounts Post-COD including Mid/Upper level customer representatives.
• Focus on driving key performance metrics for the SSS fleet to acceptable ranges for all customers.
• Oversee critical customers warranty obligations, spare parts and services orders.
• Lead fleet management team on critical issues and work with NAM resource leader to ensure effective strategy on resources for warranty/service in NAM.
• Oversee resolution of critical technical issues for multiple customers by working with GE's engineering organization.
• Set team priorities based on business level priorities directed by leadership.
• Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality and delivery.
• Meet GE business expectations by managing orders plans, safety, quality, schedule, cost, margin, cash flow, and risks. Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
• Collaborate with internal GE functions and business entities to manage service orders and activities.
• Protect GE's reputation and technology in the market place.
• Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.

• Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience
• Minimum 3 years of customer management experience (GE experience preferred)
• Fluent in the English language; oral and written, technical and commercial
• Proven track record of leading multi-cultural teams
• Strong interpersonal and influence skills
• Position is a work from home and based in US, with preference for Pittsburgh, PN, Houston, TX, or NY and up to 30% travel is required

• Solar power plant/BESS Power Plant sales, design, procurement, construction, operations, maintenance, and/or service experience
• Strong fundamental working knowledge GE Solar/BESS product sales, manufacturing, testing, and service processes
• Prior Six Sigma Quality lean experience