Customer Portfolio Manager CPM Hybrid

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

• Function as the primary contact point of assigned customers and be responsible for the contracts execution and customer management, establish and maintain contact to provide on-going technical and business supports, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GEV organization;
• Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation;
• Manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment;
• Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly;
• Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Five (5) Metrics and assist in the establishment of productivity goals by contract;
• Manage the operation review process, critical field service system (OFS and PGS Portal) and profitability metrics for assigned contracts;
• Robust outage Event planning and act as SPOC (Single Point of Contact)
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Within 12 months of role assignment Initial certification requires of training, final exam and review by the certification board must be met.
• You are expected to maintain certification status for this role through ongoing training as detailed by the certification board and a recertification process every 24 months

• Bachelor degree in Business/ Engineering or equivalent experience in power generation industry
• 5-10 years of power generation experience is required.
• Heavy duty gas turbines and controls system experience is advantage.
• Advanced experience in the Services & Customer Service Management: Excellent communication, presentation, interpersonal skills.
• Affluent knowledge of commercial, finance, legal and related regulations and law.
• Proficiency in English and in computer application skills.

• Self-drive and ability to work under high pressure and time constraint.
• Ability to work multiple projects simultaneously and effectively in a cross-functional team.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Logical thinking and emotion control skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs/projects.
• Ability to document, plan, market, and execute programs.