Customer Portfolio Manager

Job Description Summary

Customer Portfolio Manager is responsible for contracts performance including managing customer relationship, communication, scoping, planning, executing outages to achieve customer satisfaction, identifying customer needs, and contributing to the business objectives.

Job Description

Role and Responsibilities

• Function as the primary contact point of assigned customers and be responsible for the customer relationship, overall contracts performance.
• Maintain constant contact with customers, obtain first-hand input on plant operational issues, and customer's intentions in terms of repairs, upgrades, equipment/parts replacement and maintenance in general.
• Be proactive about customer needs, act quickly to prevent competitors from entering GE Vernova installed base fleet.
• Cooperate with Sales and Commercial Operations to respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for proposals development and contract negotiations.
• For assigned contracts, be accountable for customer satisfaction, through Environment, Health & Safety performance, quality, timeliness, and financial performance.
• Develop and implement execution plan to achieve contract profitability.
• Plan outages jointly with the customer, and with FieldCore team as One Field Service and GE Vernova functional team. Make sure each contract has a thorough time schedule at inception. Review progress continuously to prevent delays.
• Uncover customer additional needs during order execution and grow orders portfolio, in partnership with the commercial team.
• Create a one-team spirit with GE Vernova internal partners such as Parts Solutions, FieldCore teams, on-site and off-site repairs as required, and other functional organizations to make sure customer expectations are met.
• Ensure execution is performed in compliance with the country rules and regulations on all business aspects: EHS, Quality Assurance, taxes, revenue recognition and other financial statutory requirements, import-export, past due & inventory, etc.

• Bachelor degree in Business/ Engineering or equivalent experience in power generation industry
• 5-8 years experience of customer/technical/project/team management in power generation industry.
• Native Japanese speaker and fluent in English

• Aviation engine, gas turbines experience in terms mechanical and/or controls system
• Self-drive and ability to work under high pressure and time constraint
• Ability to work multiple projects simultaneously and effectively in a cross-functional team
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Logical thinking and emotion control skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs/projects.
• Ability to document, plan, market, and execute programs.