Customer Fulfillment Leader

Job Description Summary

Come and join our powerful, unified force with the energy to change the world.

Our mission is BIG. Our TRANSFORMATION is key - bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.

The Customer Fulfillment Leader (LPB) is responsible for ensuring the timely and accurate delivery of critical parts in support of key customers. This role requires strong independent judgment, cross-functional coordination, and strategic decision-making to manage part allocation, order execution, and inventory accuracy. The specialist will serve as the key liaison between customers, engineering, sourcing, logistics, finance, and IT, driving operational excellence and continuous improvement across the parts fulfillment process.

Job Description

Essential Functions:

• Act as the single point of contact for part availability for Aero Alliance key customers responsible for daily management, issue escalation, and execution oversight.
• Conduct business reviews with the customer ensuring effective governance and KPI's. Developing a weekly, monthly and quarterly operating structure.
• Lead commitment acceptance of orders from the customer ensuring dates can be supported by the global supply chain.
• Resolve conflicting customer demands by applying sound judgment to reallocate parts based on urgency, customer impact, and contractual obligations.
• Make strategic allocation decisions by collaborating with allocation leaders and balancing competing demands in constrained supply environments to optimize fulfillment outcomes.
• Lead weekly escalation meetings using discretion to determine which parts require senior-level intervention and customer visibility through AEO (GE Aeroderivative Engines Organization).
• Identify, propose, and lead process improvement initiatives that directly impact customer satisfaction, on-time delivery, and inventory health, while reducing operational risks and systemic defects.
• Serve as the subject matter expert for Oracle order and inventory management systems; independently diagnose system issues, provide training, and contribute to cross-functional IT upgrade initiatives.
• Conduct data-driven analysis to support allocation, cost, and inventory decisions, weighing trade-offs to deliver optimal business and customer outcomes.
• Identify and lead new initiatives to enhance material availability, process visibility, and customer responsiveness, challenge legacy practices and drive change across all organizational levels.
• Lead the creation and maintenance of accurate part tracking in executive dashboards and visual management systems; ensure real-time updates are provided for critical customer requirements.
• Maintain a holistic business perspective to identify systemic delivery risks; take ownership of cross-functional resolution efforts with a focus on root cause and long-term improvement.
• Apply expert judgment in evaluating obsolescence and part supersession scenarios; proactively identify and recommend viable alternates when prime parts are unavailable to avoid delays.
• Exercise autonomy in driving internal execution across sourcing, logistics, receiving, warehouse, and shipping functions, ensuring accountability and responsiveness in support of complex customer needs.

• Bachelor of science degree or a High School Diploma/GED with 6 years of equivalent experience
• Minimum of 5+ years of Parts Fulfillment and or materials experience with cross-functional exposure (Manufacturing, Sourcing, Logistics and Warehousing teams)
• Knowledge of Aeroderivative products/business
• Working knowledge of ERP systems (Oracle preferred).
• Excellent communication and stakeholder management skills across global teams.
• Proven track record in process improvement, problem-solving, and driving cross-functional results.

• Effective Communicator - Clearly communicates across functions and levels of the organization, including customers, leadership, and global teams.
• Customer-Centric Mindset - Prioritizes customer needs and satisfaction, while ensuring internal alignment and accountability.
• Resilient and Adaptable - Thrives in fast-paced, dynamic environments and adapts quickly to changing priorities, constraints, and project demands.
• Cross-Functional Collaborator - Builds strong working relationships with sourcing, engineering, finance, logistics, and IT to drive alignment and execution.
• Process Improvement Champion - Continuously seeks opportunities to streamline operations, reduce defects, and enhance overall efficiency.