Customer Contract Manager

Job Description Summary

Vernova Purpose

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

Job Description

What impact you'll make

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline

What you'll do

• Responsible for the profitability and customer satisfaction for assigned contracts • Provide both service agreement, and time and material program management • Assist in sales campaigns for new contracts and proposals • Assure timely resolution of customer issues and customer satisfaction for assigned contracts • Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams • Function as liaison between internal organizations and customers for assigned contracts •
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

What you'll bring

• This role requires advanced experience in the Services & Customer Contract Management.
• Bachelor's degree from an accredited university or college.
• This position requires prior experience in a customer facing role.
• This position requires relevant experience in the energy generation industry.

What will make you stand out

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://careers.gevernova.com/global/en/our-culture

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://careers.gevernova.com/global/en/CultureandInclusion

About GE Vernova Gas Power

GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.

Additional Information

Relocation Assistance Provided: Yes

Client-provided location(s): Monterrey, Mexico

Job ID: GE_power-1053802766

Employment Type: FULL_TIME

Posted: 2025-09-10T18:31:43