Controls Product Service Engineer

Job Description Summary

Vernova Purpose
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

Job Description Summary: The Controls Product Service Engineer will provide technical guidance and support to GE Vernova power generation customers with specific focus on Gas and Steam Turbine Controls/operability domain. The role provides a platform for engaging in cross-functional efforts to diagnose root causes, develop effective resolutions, and employ problem-solving strategies. Additionally, the position entails making informed decisions with limited data, leveraging project management techniques, and maintaining direct communication with customers to improve service quality, delivery, and overall satisfaction.

• Contribute to the culture of safety by proactively identifying safety concerns and escalating them appropriately.
• Own the technical resolution to multiple complex Gas and steam turbine controls/operability issues at power plants with a sense of urgency.
• Effectively communicate the progress of customer issues and engineering recommendations across all organizational levels, both internally within GE Vernova and externally with customer leadership, including plant operators.
• Author customer communications regularly to update users' community externally and document & share lessons & best practices internally within GE Vernova community.
• Establish and maintain relationships with GE Vernova internal organizations to ensure that customer requirements are understood and being addressed.
• Assist Controlled Title Holders (CTH) in identifying analytics and improvement ideas aimed at predicting anomalies, estimate accurate resolutions, enabling quicker resolution of customer issues etc.
• Collaborate with Technical Leaders and CTHs to promote the dissemination of cross-platform learnings and raise awareness of global fleet issues.
• Practice the culture of continuous improvement by employing lean tools and principles.

• Bachelor's and/or Master's degree in Electrical, or Electronics or Control Systems, or Instrumentation Engineering
• GE Vernova engineering internship experience or direct proven experience in GE Vernova turbine controls & operability domain.
• Experience & willingness to travel globally to customer sites and offices to support root cause investigations, critical outage inspections, and customer communications, typically < 10% travel.
• Ability and willingness to support off-hours occasionally to support customer issue resolution.
• Good command of English both in written and verbally

• Good command of Arabic both in written and verbally
• Experience of working in a matrixed global organization
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Interpersonal and responsive skill
• Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue, under pressure
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
• Humble, open, collaborative, and continuously learning