Account Manager

Job Description Summary

Account Manager for customers owning GE Vernova's Gas Turbine fleets, responsible for orders, commitments and convertible orders. You will manage the customer relationship for his/her accounts in their respective territories. Find and develop opportunities for customer business growth and Energy Transition. Lead deal negotiations & closure with customers, partnering with commercial operations & vertical sales leaders. Work diligently on deals with clear timeline, to achieve order closure.

Job Description

• Be the primary contact point for the customer for assigned accounts, across the entire Services portfolio.
• Be the face for Services commercial organization and communicate customer needs to GE team.
• Understand the customer environment and drive the development of account plans, to ensure the team fully understands the customers and build the plan to cover customer's upcoming outages fully.
• Connect across the customer organization, in order to address their requirements, and leverage other GE leadership team for senior customer relationship management.
• Continuously monitor and maintain accurate plant/fleet data, and use of the data to direct wider team in driving growth opportunities
• Execute 24-36 months outage planning, and associated penetration of Parts, Repairs and Services opportunities on each outage.
• Continuously monitor and drive the development of the opportunity pipeline in the assigned territories, and ensure pipeline health vs. OP.
• Directly engage in competitive pursuits with responsibility for closing deals for transactional deals.
• Partnering with the Verticals team, CommOps, Application Engineering and Global Threads team to deliver value to our customers via our service offerings.
• Owning the maintenance of accurate and current project and opportunity information and being the voice of the customer; becoming a trusted advisor to our community of customers.
• Ensuring understanding of customer needs and drive quality interactions and sales outcomes; leveraging the Value Selling Process.
• Providing team with detailed status reports from customer service on all account activity including all open orders, proposals, and projects.
• Communicating competitive intelligence and activity to manager and business unit to ensure we keep ahead of opportunities, obstacles and challenges
• Driving customer planning rigor with cross functional teams. Identifying changes in account strategy and providing visibility into process steps, enabling team to effectively integrate customer budgets and outage planning cycles;
• Support New Unit warranty cases and warranty proposal, generation process;
• Support Commercial Operations team to review RFQ, contract, terms and conditions, Master Agreements, and Contractual Services Agreement Extra Work Contracts and preparing a commercial proposal.

• Bachelor's Degree in Engineering, Marketing or Business from an accredited university or college
• 5+ years of experience in industry-related engineering, sales and/or marketing including minimum 3+ years in a customer-facing role

• Strong accountability & high say-do ratio in achieving the target set
• Ability to think strategically about transactional deals, as well as the longer term pipeline build
• Experience on service & good knowledge/experience in Gas Turbine & Gas Power Plant Services
• Understanding of power market dynamics & customer business model
• Ability to communicate complex issues in simple terms via written and oral communication
• Determination to win in the market against competition.
• Ability to manage multiple projects simultaneously.