客户服务经理

Job Description Summary

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

• Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GEV organization;
• Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation;
• Manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment;
• Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly;
• Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Five (5) Metrics and assist in the establishment of productivity goals by contract;
• Manage the operation review process, critical field service system (OFS and PGS Portal) and profitability metrics for assigned contracts;
• Robust outage Event planning and act as SPOC (Single Point of Contact)
• Within 12 months of role assignment Initial certification requires of training, final exam and review by the certification board must be met.
• You are expected to maintain certification status for this role through ongoing training as detailed by the certification board and a recertification process every 24 months

• BSME/BSEE or equivalent is the essential;
• 5-10 years of power generation experience is required;
• heavy duty gas turbines and controls system experience is advantage;
• Customer focused: Excellent communication, presentation, interpersonal skill;
• Affluent knowledge of commercial, finance, legal and related regulations and law;
• Proficiency in English and in computer application skills;

• A good teamwork leader in a dynamic, energetic and complex environment, equipped with quick learning capability and well ownership;
• Be self-motivated and able to work under high pressure and constraint time, committed and process oriented;
• Ability to work multiple project simultaneously and effectively in a cross-functional team;