Supervisor - Claims

At GeoBlue, we combine the latest in technology with worldwide healthcare expertise and a commitment to unsurpassed service to deliver first-rate global medical assistance and health benefits for world travelers. We are proud to say we set the standard for service and innovation in the health services industry.

We are currently seeking a Claims Supervisor for the Federal Employee Plans Program to join our corporate Claims Operations Team. This position reports to the Sr. Manager, Claims FEP Program, and is a fully remote office position.

What You Will Do:

The Supervisor, FEP Claims is primarily responsible for coaching and developing employees to ensure that department quality and service level requirements are met. This will include monitoring staff quality and productivity results and assisting the management team with overseeing the daily inventory, turnaround time and quality of claims processed. The Supervisor will also assist management in creating an environment that stimulates an enthusiastic, motivating, high-performance culture that focuses on continuous improvement and excellent service. Other responsibilities include:

• Supports team members' claim processing inquiries to ensure accurate claim processing
• Oversee and directs the day-to-day activities of the Claims team, motivating and directing staff to meet departmental goals and performance standards
• Daily monitoring of inventory and daily assignments to ensure goals are met
• Monitors and evaluates team quality and productivity results, providing coaching and taking corrective action if necessary
• Monitors and maintains key performance metrics and collaborates on planning and execution of remedial plans to close any performance gaps

• You have a bachelor's degree or equivalent experience plus at least 5 years of experience in the health insurance industry examining and adjudicating medical claims. Prior supervisory experience is a plus
• You are a good coach who can effectively train, and motivate employees, as well as evaluate staff performance
• You can manage multiple tasks simultaneously
• You bring excellent verbal and written communication skills to effectively deal with employees, customers, vendors, and other departments to represent the company and its goals and interests
• You love to establish collaborative partnerships across the organization
• You strive to see the "big picture," leading a team to make strong and reliable recommendations for improving operational performance
• You can make decisions and support them with documentation
• We require the ability to speak and write fluent English. Foreign language skills is a big plus

• Flexibility to work from your remote home office
• Competitive base salary range starting at $65,500 plus annual bonus targets
• Competitive medical plans, with Telemedicine available
• 401(k) with generous company match
• Robust PTO accrual program with carry-over option
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage and work abroad arrangements available
• Tuition reimbursement