Senior Client Manager

We are actively seeking a Senior Client Manager to join our Client Management team! The Senior Client Manager will be responsible for an assigned list of key strategic accounts that they will be accountable for in terms of relationship management, customer satisfaction, problem resolution and retention. The position may be based in corporate headquarters or remote.

Responsibilities:

• Provide client services for designated clients.
• Support the development of new products, services, capabilities that lead to improved client satisfaction and retention. Prepare all renewal submissions, complete benefit and rate comparison, and communicate strategies with the client.
• Provide strategic direction for each client to support client objectives.
• Stay abreast of markets, products, and competitiveness.
• Act as liaison between the client and company in order to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues.
• Promote the company's service standards and ensure a high existing customer retention rate.
• Develop strong relationships with assigned clients and brokers by meeting frequently with them.
• Serve as subject matter resource to junior team members.
• Participate in programs to improve the quality of the work environment and to add client value.
• Work with Operational and Company partners to develop infrastructure necessary to deliver client services.
• Other duties as assigned.

• Bachelor's degree required.
• At least ten (10) years of group life and health insurance experience as an Account/Client Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment.
• Insurance license for designated insurance line required within 6 months of hire.
• Experience and / or knowledge in international private medical insurance.
• Must be acquainted with various underwriting practices including pooling, credibility, reserving, trend, self-funding, and the like.
• Must have knowledge of key regulatory and compliance issues, such as HIPAA and ERISA.
• Strong executive presence and presentation skills required.
• Ability to manage multiple clients/projects/initiatives and associates in a fast-paced organization.
• Effective communications, strong client service, and problem-solving skills; flexibility and adaptability to changing priorities and deadlines; ability to work in a team setting.
• Ability to work independently and self-motivate.
• Aptitude for working with numbers.
• Ability to accept responsibility and have accountability.
• Ability to perform work accurately, thoroughly and on time even under stressful conditions.
• Ability to communicate effectively, both verbally and in writing.
• Organizational, dependability, and trustworthiness skills are a must.
• Experience in Microsoft Office suite (i.e., Word, Excel, Outlook, and PowerPoint) and Internet Explorer, as well as other web browsers.
• Travel is a requirement for this position. The expectation of travel will be at a minimum of 20%.
• Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).

• Flexibility to work in an office and/or at-home, remote office environment.
• Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours.
• Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.