IT Technical Writer

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

IT Technical Writer

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

YOUR ROLE
As an IT Technical Writer – Cloud Center of Excellence, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future. We are seeking a detail-oriented and technically proficient IT Technical Writer to join our Cloud Center of Excellence (CCoE). This role will support a team of Enterprise Cloud Architects by creating, maintaining, and improving technical documentation that enables consistent cloud adoption, governance, and operational excellence across the organization.

What you will be doing
Collaborate with Enterprise Cloud Architects to document cloud architecture patterns, standards, and best practices.
Develop and maintain technical documentation including design documents, runbooks, SOPs, knowledge base articles, and user guides.
Translate complex cloud concepts into clear, concise, and user-friendly content for both technical and non-technical audiences.
Ensure documentation aligns with organizational standards and compliance requirements.
Participate in cloud governance and architecture review meetings to capture decisions and action items.
Maintain version control and documentation repositories (e.g., Teams, SharePoint, GitLab).
Assist in the creation of training materials and onboarding guides for cloud services.

What you bring

Bachelor’s degree in Computer Science, Information Technology, English, or a related field.

Required background in Systems Engineering

Proven experience as a technical writer in an IT or cloud-focused environment.

Strong understanding of cloud computing concepts, particularly Microsoft Azure and Amazon Web Services (AWS).

Familiarity with cloud-native services, infrastructure-as-code (e.g., Terraform, ARM, Bicep, CloudFormation), and DevOps practices.

Excellent written and verbal communication skills.

Ability to work independently and collaboratively in a fast-paced, technical environment.

Proficiency with documentation tools such as Microsoft 365 Products and diagramming tools like Visio, Miro, or Lucidchart.

Nice to Have
Experience working in or supporting a Cloud Center of Excellence or enterprise architecture team.
Knowledge of cloud security, compliance frameworks, and operational monitoring tools.
Familiarity with Agile methodologies and tools like Jira or Azure DevOps.

*This role is not eligible for employment visa sponsorship *    

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

The base salary pay range for this role starts at a minimum rate of $ 91,800 up to the maximum of $181,200. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation.  The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.