Warranty Performance Lead

Description

Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to Warren - GM Global Technical Center three times per week, at minimum or other frequency dictated by the business

One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle's life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Warranty Performance Lead, you will be responsible for establishing the supplier's shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders. This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature.

• Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution
• Functions as liaison with Suppliers to drive a firm GM position on supplier "shareable" responsibility for warranty (TF), to facilitate cost recovery settlement from suppliers
• Leads cross functional activities with Engineering and QRD teams to facilitate final sample dispositions and engages Purchasing where commercial engagement and discussion is required
• Help remove roadblocks and escalate as needed
• Executes Pareto analysis to identify recovery groups for cost recovery opportunities
• Resolves disputes of recovery groups, technical factors, and billing statements
• Supports Transaction Maintenance activities within Partlink
• Communicates status of cost recovery results
• Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
• Build and maintain relationships internally and externally
• Exhibit a strategic, forward-thinking mindset
• Anticipate risk and opportunities throughout the process
• Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders

• Bachelor's degree in Business, Supply Chain Management, Engineering, Finance, or related field, or equivalent work experience
• 5+ years' experience in commodity purchasing, supply chain, engineering, manufacturing, product development, Logistics or program/product management
• Relationship Management - Develops and maintains constructive, cooperative working relationships
• Negotiation - engage in collaborative discussions to reach meaningful agreements
• Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
• Results Focus - Take charge without prompting, seize opportunities and deliver on time
• Workload Management - Manage multiple tasks with quality and prioritize by critical needs
• Highly skilled at working independently and in a team environment with a high level of ambiguity.
• Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint
• Ability to travel 5% of the time domestically

• 10+ years of OEM experience, including strategy development and supplier management.
• Excellent skills in Microsoft Office
• Project management and time management skills
• Self-motivated individual willing to take the initiative to continuously improve practices and systems
• Experience with contracts/agreements. SAP experience or ability to learn purchasing systems
• Purchasing, engineering, quality or manufacturing background.
• Knowledge of materials management.
• CQI-14 Automotive Warranty Management experience