Systems Engineer
Description
The Role:
The Systems Engineer will be responsible for Application Operations support and Application Ownership activities. Leveraging the Site Reliability Engineering (SRE) model, this individual will ensure proper application monitoring, proactively eliminate toil, and resolve issues within defined service level objectives (SLOs). The role also involves close collaboration with business stakeholders to fulfill application-related requests and deliver reliable, high-quality services.
Many of the supported applications are located within GM Vehicle & Propulsion sites and managed remotely, in addition to applications in GM's central datacenters and in the cloud. This roll provides the opportunity to work across multiple environments, including Linux, Windows, Kubernetes, and cloud platforms and multiple databases including Oracle, SQL Server, and PostgreSQL .
The Systems Engineer will be expected to navigate these environments to perform queries, implement configuration changes, and troubleshoot application issues. As an application owner, the engineer will also manage certificates, maintain process documentation, oversee application health, and sustain strong relationships with business and technical teams. Together with the business, development, and deployment teams this team ensures efficient order management, data collection, and quality management for GM Vehicle and Powertrain plants.
What You'll Do (Responsibilities):
- Support GM applications used in the assembly and propulsion sites.
- Utilize your experience and problem solving capabilities to delight our customers by quickly resolving issues and meeting agreed upon SLAs.
- Design and implement configuration changes requested by the customer to support their business.
- Oversee end to end availability of all application and infrastructure components.
- Support the business during critical periods and non-traditional working hours (production issue resolution, code deployments and patch release support).
- Collaborate with other IT teams to perform root cause analysis for production errors.
- Design procedures for system troubleshooting and maintenance.
- Develop strong and productive relationships with business partners, colleagues and management.
- Ensure all activities are managed per company IT methodology and processes.
- Strong troubleshooting skills.
- The position will require remote support of GM Manufacturing sites.
- The supported application is used to provide production critical information regarding plant floor operations.
- After an acclimation period, the position will become a part of a rotation of 24x7 on-call team.
- Models GM behaviors and crafts a winning culture
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Your Skills & Abilities (Required Qualifications):
- Bachelor's degree in Computer Science or related field
- 3+ years' experience in technical IT function
- 3+ years' experience with Linux and/or Windows Operating Systems
- Experience with Oracle and/or SQL Databases
- Knowledge of Containers (Docker) and Container Orchestration (Kubernetes)
People Skills:
- Strong analytical ability, attention to detail, and focus on data integrity and accuracy
- Strong oral and written communication skills
- Ability to multi-task in a fast-paced environment while prioritizing work items appropriately
What Will Give You A Competitive Edge (Preferred Qualifications):
- Knowledge of the GM manufacturing environment
#LI-DH2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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