SSM - Fulfillment Center Sr Analyst

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

Join the GM Fulfillment Center team, where we are at the forefront of transforming the vehicle ordering and distribution model to deliver exceptional speed, convenience, and satisfaction to our customers and dealers.

As a vital part of the Fulfillment Center team, you will be expected to support vehicle tracking, monitor customer order integrity, and process vehicle delivery requests, among other key responsibilities. In this role, you will report indirectly to the Manager of Fulfillment Center Distribution Strategy & Communications.

Role Responsibilities

• Manage validation of dealer- and customer- facing systems, identify root causes, alert teams of required fixes, and track to resolution; identify trends in data to drive systematic resolution
• Standardize, Improve and automate processes in line with Fulfillment Center operations
• Analyze operational data and create reports and dashboards using automation and analytics tools to communicate trends, patterns, and predictive analytics
• Oversee logistics operations of FC vehicles (e.g. recall resolution, damage in transit)
• Communicate with the internal and external support teams to support the logistics network (e.g. logistics planners, yard managers, haul-away carriers); support weekly meetings
• Communicate regularly with leadership on issues or operations metrics that require attention, monitor customer order integrity submissions and identify issues resolution or escalation
• Monitor and process requests for customer sold orders and dealer stock replenishment
• Evaluate and expedite vehicle tracking through the pipeline, from production through to customer delivery
• Create and maintain operations process, desk procedures and other documentation
• Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global initiatives that impact the results of the company.

• Bachelor's Degree in Business, Operations, Supply Chain, Logistics, or related field
• 3+ years of operations, logistics, order fulfillment, or sales & service experience (multi-discipline, field, corporate)
• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
• Ability to work independently and with urgency to complete tasks in a dynamic, fast-paced environment
• Proficient knowledge in and experience with leading the design and deployment of SharePoint and Excel solutions
• Storytelling skills to report data and operational findings to recommend/drive business decisions and prioritize information system needs, design and fix code errors

• Strong cross-department collaboration and the ability to work with all levels within the organization
• Strong client / customer service and communication skills; ability to listen and action as a voice of the customer
• Experience with Power Automate, Power Query, and PowerBI
• Trouble-shooting and result-oriented mindset
• Demonstrated ability to work cross functionally in a collaborative, inclusive manner
• Complex problem solving and analytical abilities
• Working with data and ability to summarize/compile data to
• Knowledge on productivity and automation tools such as Knime and SharePoint is preferred
• Support after hours and weekends as needed