Senior Issue Resolution Specialist, Vehicle Electronics & Software Execution
2 days ago• Warren, MI
Milford, MI
Description
Senior Issue Resolution Specialist, Vehicle Electronics & Software Execution
The Role
As a Senior Issue Resolution Specialist within GM's Vehicle Electronics & Software Execution organization, you'll play a critical role in protecting the customer experience. You'll be the point person ensuring that high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure.
You'll partner closely with ECU teams across GM, working with TAC (Technical Assistance Center), Field Service Engineering, Brand Quality, Program Quality, and others to understand what customers and technicians are seeing in the field. You'll also leverage fleet data, including OnStar insights, to proactively uncover emerging issues before they scale.
You'll use CTF (Captured Test Fleet) vehicles, development vehicles, and field feedback to reproduce issues, validate fixes, and ensure robust diagnostic strategies. In this role, you'll also mentor newer team members and help scale our issue-resolution capability as the number of vehicle programs continues to grow.
This is a high-impact, hands-on role for someone who thrives in fast-paced launch environments and loves rolling up their sleeves to solve complex technical problems.
What You'll Do
- Lead triage of emerging TAC-reported issues and ensure cross-functional teams have the support needed, especially during new program launches.
- Mentor and coach Issue Resolution Specialists to strengthen triage, troubleshooting, and root-cause analysis skills.
- Acquire, analyze, and interpret data logs to identify root causes for pre-production and field issues.
- Own issues from discovery through closure - ensuring timely fixes, communication, and cross-functional alignment.
- Validate that critical fixes are included in Over-the-Air (OTA) campaigns and enable rapid VeSCoM releases to mitigate issues before campaigns go live.
- Collaborate with ECU teams to strengthen diagnostic readiness on Vehicle Electronics & Software Execution programs.
- Develop training materials and guidance for Field Service Engineers.
- Build Vehicle Spy scripts that enable accurate, consistent data capture in the field.
- Travel as needed to support launches and emerging field issues.
Your Skills & Abilities (Required Qualifications)
- BS in Engineering or 8+ years of equivalent hands-on technical experience
- 5+ years of proven in-vehicle troubleshooting, diagnostics, or issue-resolution experience
- Strong understanding of vehicle electrical architecture, distributed control systems, and serial data (CAN, LIN, Ethernet)
- Ability to anticipate launch needs and prepare cross-functional teams for field-facing challenges.
- Experience building or using Vehicle Spy scripts to support root-cause analysis
- Familiarity with cybersecurity considerations as they relate to vehicle electrical architecture
- Hands-on capability with ECU flashing, software updates, and hardware removal/installation
- High initiative and ability to work across multiple organizations to drive integration-level fixes
- Ability to legally operate a motor vehicle on a daily basis
- Ability to work onsite regularly at both the Milford and Warren facilities, with on-call availability during critical events or field escalations
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What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience diagnosing parasitic drain issues within vehicle electrical systems
- Familiarity with OTA reflash processes and troubleshooting
- Experience supporting telematics systems, data flows, or related components
- Background in software application/tool development, especially GM service tools
- Strong understanding of embedded software and controls
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Client-provided location(s): Warren, MI, Milford, MI
Job ID: General_Motors-JR-202605902
Employment Type: FULL_TIME
Posted: 2026-03-24T00:02:44
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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