Senior Incident Manager

Description

The Role: Senior Incident Manager

This is an on-call incident management position that plays a mission-critical role in ensuring the operational safety, continuity, and regulatory compliance across GM's autonomous vehicle testing fleet. This position oversees real-time response coordination, incident triage, and end-to-end case management of all incidents. Use technical expertise and influential cross-functional abilities to drive swift and effective resolution, collaborating with diverse teams across the organization. This position may be based at the Sunnyvale Technical Center, CA or Milford Proving Grounds, MI (location flexible).

Key Responsibilities:

• Crisis Management: Lead the response to critical (fleet impacting) incidents involving autonomous vehicles, ensuring rapid and effective resolution to minimize impact on operations and safety.

• Triage Incidents: Review and triage all reported on-road incidents to include collisions, safety events, and software issues impacting the autonomous testing fleet. Determine severity and proper cross functional escalation. Ensure proper documentation and on scene contextual information are submitted.

• Technical Expertise: Partner with technical experts to support the diagnosis and troubleshooting of complex issues related to autonomous vehicle systems, including software, hardware, and network components.

• Cross-Functional Collaboration: Work closely with engineering, operations, safety, legal, communication, and executive teams to coordinate incident response efforts, ensuring alignment and effective communication across all team members. Ensure accurate documentation and stakeholder alignment.

• Process Improvement: Build and continuously enhance incident management processes, tools, and best practices to improve response times, communication, and overall effectiveness.

• Incident Documentation: Maintain detailed and accurate records of incidents, response actions, and resolutions, ensuring comprehensive documentation for future reference and analysis. Provides actionable insights to teams across Legal, Risk, Regulatory, and Communications.

• Communication: Serve as the primary point of contact for team members during incidents, providing timely updates and managing expectations effectively. Respond to legal inquiries, testify as a subject matter expert, and manage requests for law enforcement (e.g., subpoenas, search warrants). Review DMV and NHTSA reporting requirements and support updates to policy, procedure, and compliance documentation.

• Training and Mentorship: Leads onboard training and initiatives for new team members and cross functional stakeholders across the organization. This includes educating leadership, legal, and operations teams on tools, protocols, compliance procedures, and developing/leading incident exercises, fostering a culture of continuous learning and improvement.

• Deep knowledge of incident response frameworks in autonomous vehicle operations or similar complex transportation environments

• 3+ years of direct experience in incident management, having served as an Incident Commander or lead responder for high-severity, cross functional incidents.

• Proven ability to stay calm and manage high-pressure, cross-functional escalations with clarity and precision

• Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions

• Experience training and mentoring internal teams on tools, processes, and safety culture

• Willingness and ability to participate in a 24/7 on-call rotation

• Degree in relevant field such as Emergency management, business, operations, or a related discipline, demonstrating a deep theoretical understanding of incident dynamics

• Experience handling legal evidentiary requests, law enforcement interactions, and regulatory agency communications

• Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures

• Certifications/alignments on relevant incident management best practices (e.g. NIMS/ICS, ITIL Incident Management, or similar)

• Strong analytical capabilities with proficiency in tools such as Looker

• The expected base compensation for this role is: $106,600 - $164,000 (Sunnyvale). Actual base compensation within the identified range will vary based on factors relevant to the position.
• You also need to include general information about potential commissions, if applicable.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.