Senior Business Process Analyst

Description

Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI, three times per week, at minimum [or other frequency dictated by the business

General Motors is seeking a Senior Business Process Analyst to join the GPSC Customer Care and Aftersales (CCA) Supplier Management team in Warren, MI. This role is pivotal in driving supplier collaboration, system governance, and process innovation across GM's global supply chain. The ideal candidate will bring strong analytical, communication, and project management skills, with a passion for solving complex supply chain challenges and deploying new technologies.

The Role:

As a Senior Business Process Analyst, you will lead cross-functional initiatives to enhance supplier collaboration, improve supply chain efficiency, and strengthen communication across teams-driving greater alignment, cohesion, and business impact. You'll serve as a liaison between business and IT, manage system governance, and drive long-term projects to completion-on time and within budget-delivering new business functionality and measurable improvements. The ideal candidate will work efficiently with internal and external teams and stakeholders.

What You'll Do (Responsibility):

• Lead supplier onboarding, scorecard management, and system access governance
• Manage supplier settings (lead times, shutdown dates) and cost recovery processes
• Analyze workflows, document SOPs, and implement process improvements using applying continuous improvement methodologies driving operational excellence
• Partner with IT on system development, testing, deployment, and training
• Troubleshoot system issues and create help desk tickets
• Develop dashboards and reports using Power BI, Cognos, SQL, and Excel
• Perform ad hoc data draws and custom reporting
• Lead cross-functional projects and collaborate with Engineering, Quality, and Operations
• Resolve supplier backorders, past dues, and capacity constraints through creative solutions
• Summarizing and communicating critical issues and resolutions to leadership

This job may be eligible for relocation benefits

Your Skills and Abilities (Required Qualifications):

• 5+ years relevant post-graduate work experience in purchasing, supply chain, program/product management, IT , operations, manufacturing, logistics or product development
• Strong oral and written communication and interpersonal skills
• High analytical capability and proficiency in MS Office Suite
• Skilled in SQL, Power BI, Cognos, Microsoft Access, Tableau, or Databricks
• Proven ability to lead long-term projects and deliver results
• Experience with supplier performance metrics, transitions, and issue resolution
• Ability to manage timelines, resources, and stakeholder expectations

What Will Give You A Competitive Advantage:

• Experience with EDI troubleshooting and system testing
• Experience with CCA systems (IMS, SSCP, SPOC, GPCT) and data lakes (ATDS, BPS, CCA/DA, EUC)
• Bachelor's degree in Business, Supply Chain, IT Systems, Finance, related field,
• Experience with COGNOS development and advanced data mining
• Expertise in dashboard creation and cloud-based analytics platforms like Databricks
• Proficiency in Microsoft Access , SQL , and data visualization tools (Power BI, Tableau)
• Hands-on experience with SSCP and CCA data lakes
• Practical experience with additional CCA systems including GPCT, SPOC, Horizon
• Knowledge of other CCA systems such as PAL, Mercia, etc
• Established ability to work with cloud-based unified analytics platforms such as Databricks, Dremio, Snowflake, Google BigQuery, or Microsoft Azure Synapse
• Demonstrated success as a change agent driving innovation and process transformation
• Ability to perform ad hoc data draws and custom reporting
• Familiarity with continuous improvement methodologies such as Lean, Six Sigma , OpEx
• Strong project ownership and ability to execute long-term initiatives with measurable impact
• Proven ability to own the outcome and work with urgency to deliver business results in an accelerated time-frame

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Client-provided location(s): Warren, MI

Job ID: General_Motors-JR-202517032

Employment Type: FULL_TIME

Posted: 2025-09-18T00:17:23