Quality & Continuous Improvement Lead for People Services- Planta de São Caetano do Sul
6 days ago• São Paulo, Brazil
Description
Hybrid - 2 days of home office (Monday and Friday)
Role:
The Quality and Continuous Improvement Lead supports People Services Center operations in performing Quality Audits and applying Continuous Improvement strategies. This position leads the implementation of process changes/ improvements and Lean Operating Principles. It is part of a global team responsible for master processes development and review, quality support, continuous improvement systems, operating practices, metrics, case categorization and reporting.
Quality
- Lead the implementation of People Services Center Quality Assurance plan;
- Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts;
- Track quality performance based on Customer Survey feedback and lead improvement effort;
- Continually analyze and increase the value of the quality system;
- Capability to create and review Master Processes documentation for supporting People Services Center Operations;
- Facilitate Quality System (e.g. Master Process, Quality Handbook) and Problem Solving training;
- Determine customer survey strategies to increase participation rates;
- Support and validate requirements for Operations and Quality Dashboard development;
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Continuous Improvement (CI):
- Implement, lead and support the Continuous Improvement process;
- Apply Root Cause analysis and develop improvement Initiatives;
- Understand and train various continuous improvement tools to be applied within the process;
- Practical Problem Solving;
- Operational Excellence;
- Value Stream Mapping and Process Flow Development (e.g. Visio);
- Capture and report results from continuous improvement activities.
Mandatory Requirements:
- Bachelor's Degree;
- Knowledge and experience in Operational Excellence methodology;
- Excellent communication skills in English;
- Intermediate Spanish;
- Strong experience in a quality support or operations role.
Desirable:
- Knowledge of 6 Sigma
Behavioral Skills:
- Proven ability to analyze data and present key insights in formal meetings with senior management
- Proven ability to lead problem-solving projects
- Excellent presentation and communication skills
- Negotiation and argumentation skills
Preferred Qualifications:
- Experience as a customer service agent;
- Working with OpEx (6 sigma) projects;
- Quality System leadership experience;
- Training experience.
About GM
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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Client-provided location(s): São Paulo, Brazil
Job ID: General_Motors-JR-202509520
Employment Type: FULL_TIME
Posted: 2025-09-23T00:12:57
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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