Payroll BackOffice Team Leader

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT . This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

We are seeking a proactive and detail-oriented Payroll Team Leader to oversee the daily operations of a team of Payroll BackOffice Analysts. This role reports directly to the Payroll Supervisor and is responsible for ensuring accurate and timely payroll processing, mentoring team members, resolving escalated issues, and supporting continuous process improvements.

What You'll Do

• Supervise and coordinate the daily activities of Payroll Back-Office Analysts.
• Monitor transactions of team and conduct periodic check of the performance of the analysts.
• Ensure accurate and timely processing of payroll transactions in compliance with the company policies and regulatory requirements.
• Review and validate payroll data, reports, and reconciliations prepared by team members.
• Serve as the first point of escalation for complex payroll issues and inquiries.
• Provide coaching, guidance on operational updates, and performance feedback to team members.
• Support the Payroll Supervisor in implementing process improvements and automation initiatives.
• Relationship Management: Coordinate closely with other concerned teams within People Services, GBS Finance and Payroll COE, and counterparts in various countries. Initiating meetings with stakeholders and managing projects related to process improvements. Contributing to the implementation of projects relating to quality improvements and service excellence. Representing People Services in programs / activities that require related expertise and decision making. Interacting with internal / external related parties such as but not limited to Business Units, GMAS and SOX Auditors, and HR Representatives.
• Maintain documentation of payroll processes.
• Ensure adherence to internal payroll controls.
• Assist in audits and ensure compliance with US and Canada labor laws and tax regulations.
• Continuous Improvement: Suggest process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.
• Support Sr. Analyst and Quality Auditor with accurate performance feedback with the team members.

• Bachelor's degree in Accounting, Finance, Human Resources, or related field
• 3-5 years of experience in payroll processing, with at least 1 year in a supervisory or lead role.
• Strong knowledge of US and CAN payroll systems, payroll processes, and compliance requirements.
• Experience with payroll platforms such as ADP Globalview, ADP Smart Compliance, SAP, eSAP, Cognos, Workday, Kronos, UKG Pro, ServiceNow, Siebel, Microsoft Excel, PowerBI, Power Automate is a plus and KNIME.
• Excellent organizational, analytical, and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.

• Think Customer: Considering the customers' needs in everything that's being done.
• Innovate Now: Seeing things not as they are but as they could be
• Look Ahead: Making decisions now with long term view in mind and anticipating what lies ahead.
• One Team: Collaborating cross functionally to achieve enterprise-wide results.
• Be Bold: Respectfully speaking up, exchange feedback, and boldly sharing ideas without fear.
• It's on Me: Taking accountability for safety and own actions, behaviors, and results.
• Winning with Integrity: Having a relentless desire to win and doing it win integrity.
• Startup Expertise: Can build from scratch.
• Implementation Skill: Getting things done.
• Service Expertise: Acting as end-user advocates.
• 3rd Party Management Expertise: Building and maintaining stakeholder relationships.
• Data Expertise: Understands data and able to accurately operate.
• Change Expertise: Simplifies the complex.
• Excellence Expertise: Identifies opportunities for further change.
• Leadership Expertise: Removes barriers to drive performance.
• Functional Expertise: Possesses In-depth knowledge of certain functions.