Part Order Fulfillment Program Coordinator - GM Defense
Description
Hybrid . This role is categorized as hybrid. This means the successful candidate is expected to report to Warren Michigan three times per week, at minimum.
The Role
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Sustainment Parts and Service (SPS) Operations team owns execution of business processes in support of parts order fulfillment and service for GMD customers. The Parts Order Fulfillment Program Coordinator plays a key role in executing the Part Order Fulfillment operations.
The selected candidate will be responsible for leading activities related to part order fulfillment, leveraging GM and GMD's network of suppliers to provide parts to customer locations. The Parts Order Fulfillment Program Coordinator will execute the go-to-market strategy for key defense customers, to execute business processes supporting vehicle and product part support, and ensuring our GMD customer is well taken care of.
What You'll Do
This position will be responsible for supporting GM Defense's activity related to all deliverables listed above. This position is also responsible to help support future GM Defense opportunities as it relates to how we support our customer base in the US and globally. Specific responsibilities for the Parts Order Fulfillment Program Coordinator include:
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- Execute Part Order Fulfillment orders in collaboration with the Program Management teams
- Document and implement processes and procedures to improve GMD customers' experience and improve operational efficiency
- Track and report key performance indicators (KPIs)
- Work closely with the broader IPS team, including Service and Sustainment Engineering, to streamline operations
Additional Description
Your Skills & Abilities (Required Qualifications)
- Bachelor's Degree
- 2+ years of relevant work experience
- Passion for understanding the customer needs and delivering an exceptional experience
- Excellent interpersonal skills and ability to interface with all levels of GM and Government Leadership
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities, projects, and demanding time frames
- Ability to navigate and thrive in ambiguous situations, demonstrating flexibility and problem-solving skills to adapt to changing circumstances and priorities
- Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee)
What Will Give You A Competitive Edge (Preferred Qualifications)
- Experience with GM LLC sustainment operations (Customer Care & Aftersales)
- Proven experience managing operations in a service space
- Experience working with US Army, TACOM, and other DoD functions
- Experience leading in a dynamic environment that requires flexibility
- Understanding of DoD and/or other government/military program management structures and the standards that drive them
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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