Manufacturing IT Operations Specialist

Description

Workplace Status:

Onsite - This position required an employee to be onsite on a full-time basis.

The Role:

The GMIT Manufacturing Operations Specialist Mid-Level team member has on-site responsibility for performing activities pertaining to information technology and business unit objectives in a GM Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT end user devices, and infrastructure support. A wide degree of creativity and latitude is required.

End user support involves an evolving set of tools to remotely analyze and resolve issues. In many cases each day, however, this support also involves visits to the end device on the manufacturing floor. Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs and vertical ladders to screen guarded environments. This is a very hands-on role, requiring good multi-tasking and problem-solving skill sets.

What You'll Do (Responsibilities):

• Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets)
• Use remote PC Management tools to assist users
• Complete assigned IT project tasks
• Use corporate IT tools to perform remote device management and user support
• Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)
• Participate with cross-functional teams as required
• Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals (important to success)
• Coordinate and perform work under general direction from the site IT manager and in-line with GMIT policies and procedures
• Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents (able to support a plant manufacturing shift alone)
• Coordinate fact finding and business impact assessment by contacting business partners
• Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners
• Use common corporate IT tools to perform asset management, patching, and software installation
• Perform hardware refresh and repair (break-fix)
• Power up/down infrastructure equipment such as Data Center equipment
• Manage IT best practices and industry standards for data center operations and plant floor telecommunication closets (Cornerstone)
• Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff
• Perform and Support network Change Controls as required
• Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.

• Possess 3-10 years of IT experience supporting end-user devices (PC, printers, scanners, mobile phones, tablets, etc.)
• Experience migrating win7 to win10, to win11 OS
• Experience with basic network concepts

• Manufacturing experience
• Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
• Good Windows PC and peripheral support skills
• Basic understanding of LAN/WAN concepts
• Basic understanding of wireless communication
• Experienced IT Security knowledge
• Applies sound skill, experience, and judgment to troubleshoot reported issues
• Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners
• Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
• Experience with data, video, and voice services