Innovation Lead

Description

Job Description

Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to Warren - GM Global Technical Center three times per week, at minimum or other frequency dictated by the business. This role may be eligible for relocation benefits .

Sales Operations equips the sales organization with the tools, data, and resources necessary to drive business performance. The team ensures efficiency, accuracy, and consistency in planning, operations, and reporting.

As an Innovation Lead , you will play a critical role in driving continuous improvement and innovation across our sales operations. You will quickly gain a deep understanding of business operations and leverage technology, analytics, and process optimization to enhance systems, reporting, and decision-making.

Business Operations & Process Improvement

• Understand complex business operations and identify opportunities for optimization through demonstration of solid understanding of the processes and relevant operations.
• Research and apply industry best practices and benchmarks to maintain competitiveness and innovation.
• Identify and implement business process improvements to drive efficiency and effectiveness.
• Develop, maintain, and update desk procedures and business process documentation.
• Support special assignments and initiatives as needed.

• Write and optimize SQL queries to support analytics and reporting needs.
• Develop insightful and actionable Power BI dashboards and reports and present out.
• Utilize Python to automate data processing, report generation, and business workflows.
• Conduct data reconciliations during data loading, investigating and resolving anomalies.
• Explore and deploy AI tools to enhance business processes and decision-making.
• Stay informed on emerging trends and technologies in data analytics and AI.

• Partner with Product Managers, Operations Managers, and IT Development teams to resolve system, data, and process issues.
• Collaborate with cross-functional teams to drive innovation initiatives.
• Provide timely and accurate responses to requests for information adapting style of communication to different audiences.
• Develop, maintain, and support User Acceptance Testing (UAT) for system enhancements and development projects.

• Deliver training to end users and IT Application Support staff as needed.
• Process access requests promptly and accurately.

• Initiative - Proactively identifying opportunities and contributing beyond assigned responsibilities.
• Accountability - Taking ownership and delivering on commitments.
• Communication - Clearly and respectfully sharing ideas, updates, and concerns.
• Teamwork - Collaborating effectively and contributing to shared goals.
• Adaptability - Remaining flexible and responsive to change and evolving priorities.

• Bachelor's degree in Business, IT, Data Science, Computer Science, Information Systems, Mathematics, Data Science, or another STEM discipline/related field.
• 3+ years in operations, sales, IT, or related fast paced environments.
• 3+ years' experience in fast-paced environments with strong analytical, presentation, and insight creation skills.
• 3+ years' experience in SQL query writing, Python programming, and data analysis.
• Advanced proficiency with data visualization tools (e.g., Power BI).
• Ability to work with ambiguity and be a curious self-starter.
• Excellent problem-solving skills and proactive approach to improvement opportunities.
• Strong communication, collaboration, and decision-making skills.
• High comfort with delivering concise and effective presentations with audiences of all levels, technical and non-technical.
• Proven ability to build and maintain relationships across all organizational levels.