Description
Work Arrangement
Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum.
Not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
The Role
The Customer Care and Aftersales (CCA) Field Action VIN Analyst plays a critical role in ensuring the accurate processing of recall data and the timely execution of notifications to vehicle owners and dealers. This position requires a high level of confidentiality and attention to detail. You will collaborate closely with the Global Recall Execution Team, Product Investigators, Execution Leads, GM Legal Staff, and Quality organizations to support field action operations and compliance.
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What You'll Do:
- Manage VIN data and schedule customer letter mailings for all field actions, including Safety Recalls, FMVSS Noncompliance, Product Emissions, Customer Satisfaction Programs, Service Updates, and Special Coverage bulletins.
- Reconcile field action data and ensure VIN accuracy across systems.
- Respond to dealer inquiries regarding field action bulletins and VIN status.
- Analyze field action data to support phased releases and targeted mailings.
- Coordinate with suppliers to obtain customer notification data and oversee the production and distribution of owner letters and dealer reports.
- Release VINs in GFAM (Global Field Action Management) in coordination with the Global Recall Execution Team.
- Collaborate with Bulletin Owners to ensure VINs are released in alignment with bulletin launches.
- Crosstrain as a Bulletin Owner to provide support during peak workload periods and enhance team flexibility.
Additional Description
Your Skills & Abilities (Required Qualifications)
- 2+ years of experience in data analysis, operations, or customer service within the automotive or manufacturing industry.
- Demonstrated ability to identify and resolve data discrepancies in field action records with minimal supervision.
- Willingness to work a flexible schedule, including occasional evenings, weekends, holidays, and plant shutdown periods, to meet critical recall deadlines and regulatory requirements.
- Excellent written and verbal communication skills, with the ability to engage diverse audiences.
- Strong interpersonal skills and the ability to work effectively across functions.
- Highly organized with exceptional attention to detail.
- Proficient in Microsoft Office tools, including Word, Excel, and Power BI.
- Ability to assess unique situations and take appropriate action.
- Comfortable managing multiple priorities in a fast-paced environment, both independently and collaboratively.
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience working with VIN management systems or recall-related processes.
- Experience coordinating customer letter mailings with external suppliers.
- Experience drafting or reviewing technical communications (e.g., bulletins, letters) for accuracy and clarity
- Prior experience working with dealership or retailer organizations.
- Background in safety field investigations or recall operations.
- Experience with GM systems such as QDAP, GFAM, GWM, and SAP.
- Familiarity with authoring tools like General Motors Global Service Authoring (GSA) and Arbortext.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
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