Digital Retail Manager

Description

Roles & Responsibilities:

Annual Scope:

• Develop in-depth understanding of GMPI business and its overall operations.
• Tactical campaigns calendar planning and optimizations (both digital retail + in-store merchandise display+activities).
• Annual KPIs setting and estimation.
• Annual budget rolling forecast and accuracy.
• Annual inventory rolling forecast and accuracy.
• Annual operations efficiency optimizations planning.
• Annual agency SoW and KPIs development.
• Co-work with Merchandise Manager and Customer Satisfaction team on the annual operations requirements of Giveaway and Goodwill/Compensation scope.
• Co-work with Partnership team to identify suitable partners or brands to kickoff collaboration discussions.
• New channels/platforms planning, scouting innovative practices from retail industry as well as new digital channels or technology opportunities and constrains.
• Lead market analytics to understand market trends identifying the next growth opportunities or to address business needs. Regular and ad-hoc market update or competition report required and on demand.
• Pitch activations planning.
• Digital Retail Team development planning (headcount planning).

• Monthly budget usage tracking and management.
• Monthly payments and accruals tracking, reporting and process related works required.
• DR activation campaigns development, implementation, tracking and monitoring.
• Implementation and management of in-store merchandise display+activities.
• Regular stock-taking based on Finance/Audit requirements.
• Development and management of digital retail members.
• Track, monitor and grow sales of all products and services (excluding new and re-sale vehicles) on DR platforms.
• Daily operations running, management, optimization, monitoring and reporting.
• Management of TP Operations Agency on operations executions.
• Co-work with Merchandise Manager and Customer Satisfaction team on the operations works of Giveaway and Goodwill/Compensation scope.
• Platform relations building for resources reservations (especially public domains).
• Co-work with Partnership team on discussions and negotiations with suitable partners or brands to develop innovative and attractive products or campaigns.
• Regular close communications and follow-ups with BI team on data tracking, analytics and dashboard/reporting generation.
• Regular close communications and follow-ups with Digital Product and IT Development teams on detailed requirements map-out, testing (e.g. UAT, SIT, etc)
• Developing of content, creatives for both promotions and POSM.
• Ensure synergy and effective communications with cross teams (Marketing, GMPI and GM China).
• Monthly recon with Finance and Tax teams.
• New channels/platforms development.
• Continual optimizing of development of required middleware and backend systems iterations.
• SOP optimizations.
• Develop new related SOPs whenever necessary.
• Lead all related pitches, work on all required processes and develop all related documents (such as SoW, scoring grids, etc).
• Digital Retail team headcount recruitment.
• Digital Retail team trainings and skills upgrading.

• Highly organized, detail oriented and focused on quality control and execution efficiency.
• Ability to confidently champion innovative ideas and approaches.
• Understanding of business process management, concepts and techniques, including process design and cost analysis.
• Team player who can successfully collaborate cross-functionally to drive results.
• Effectively work and manage agency partners and suppliers.
• Strong customer centric thinking and proactiveness toward both external customers and internal clients.
• Strong sense of urgency and ability to move projects forward at a quick pace.
• Ability to make quick decisions with incomplete or ambiguous data. Able to make sound decisions based on a combination of analysis, wisdom, experience and judgement.
• Highly effective presentation skills: one-to-one, small and large groups with peers and bosses, internal and external of the organization.
• Ability to identify issues/opportunities and develop solutions and recommendations.
• Ability to effectively manage multiple assignments utilizing highly efficient time management.
• Ability to break down barriers and quickly achieve high impact progress within a bureaucratic organization.
• Ability to work well in a complex team environment and marshal resources (people, funding, material, support, etc) to get things done; uses resources effectively and efficiently.
• Ability to work under pressure independently and be flexible in working hours.
• Ability to travel.

• Strong critical thinking skills.
• Strong meeting facilitator - inclusive.
• Outstanding project management capability.
• Good priority setting.
• Good MS Office skills (especially but not limited to PowerPoint, Excel, Word, Outlook).
• Ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Able to work efficiently both solo as well as collaborative teamwork.
• Good command of written English.
• Good command of spoken English is a plus.

• Positive, proactive, resilient, self-motivated, passionate, dare to try, out-of-box thinking, solutions finder, respectful and cheerful.

• Must have minimal 4-5 years of strong digital retail, e-commerce ecosystem setup (zero to one) and operations management strategy and hands on experience in premium auto or premium brands or services (e,g, 5-star hotels/resorts or airlines, etc).
• 2-3 years of international 4A Media or Digital agency experience is a plus.
• Strategic-thinking and implementation experience in premium auto or premium brands or services is preferred.
• Proven track record of delivering large-sale digital initiatives from conception through completion.
• User-focused and result-driven. Proven analytical and quantitative skills with the ability to use data to drive prioritization and business cases.
• Mastering of agile methodologies.
• Ability to seamlessly work across functional and organizational boundaries with a reputation for influencing an earning trust across levelled and organizations (teams incl. Sales, Marketing, Brand, Customer Experience, Customer Engagement, IT/Operations, Purchase, Legal, Cyber Security, etc.).
• Demonstrated strong verbal and written communication and presentation skills, including an ability to effectively communicate with both business and technical teams. Proficiency in multi-cultural environment.
• Excellent interpersonal skills. Leadership/Team spirit/Collaborative mindset.
• Proven ability to work with senior management.
• Education: BA above /Master