Cadillac & GMSV Service Technician - Melbourne

Your key responsibilities will include:

• Receiving new vehicle deliveries
• Preparing new vehicles to a level that provides the highest levels of customer satisfaction
• Complete vehicle servicing in line with internal standards
• Effectively diagnose and repair vehicles using a high level of technical ability and following all relevant GM process' and policies
• Collect and feedback relevant technical information on product faults and diagnosis through GM product information reports
• Road test vehicles making sure the vehicle is returned to customer in the best operating condition possible

Support the Aftersales Manager in delivering exceptional customer experience including.

• Customer bookings and vehicle check in
• Communicating with customers throughout the service experience
• Customer vehicle collection
• For all vehicles processed through the workshop, escalate any product issues identified to relevant departments

This is a 12-month fixed term position with a view to permanency.

About You:

You have a strong technical understanding of the latest automotive technologies and operation of features including EV systems and a strong understanding of vehicle diagnostic and repair techniques and tools. You have a sound knowledge and understanding of Dealership Aftersales operations. A Knowledge of GM vehicles systems and repair procedures highly regarded, however, not mandatory.

• Trade qualification as an Automotive Technician or Electrician
• Experience with EVs would be highly regarded
• Strong knowledge of Dealer service information, diagnostic and reprogramming systems/tools
• Experience with GM's technical systems/tools (Techline Connect, MDI, Tech2, TIS2WEB, SI, GM Global connect) would be an advantage
• Able to interpret technical information (schematics, specifications, parts information, service information and procedures)
• Highly skilled at resolving technical product issues.
• Valid Driver's license

Here at GM, we offer you:

• Rostered Day Off every month
• A unique opportunity to join our new Cadillac Service Centre & GMSV.
• Be part of our vision; a world with zero crashes, zero emissions and zero congestion

About Us

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringingiconic GM nameplates likeCorvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there is plenty to look forward to.

This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects. We run off a hybrid working model which offers flexibility.

If this sounds like you and looking for a new challenge, join us as we launch and expand our exciting brand. Apply Now.

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.