Business Systems Senior Analyst, GBS Travel & Expense

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

The Business Systems Senior Analyst will administer and monitor T&E systems (SAP Concur, User Assistance by WalkMe and Hitpoint-Fapiaoforce), to ensure seamless functionality and performance.

What You'll Do

• Administer and monitor T&E systems (SAP Concur, User Assistance by WalkMe and Hitpoint-Fapiaoforce), to ensure seamless functionality and performance.
• Coordinate issue resolution with vendors and internal teams, including incident management and process change requests.
• Maintain a centralized tracking system for all T&E system changes and enhancements.
• Collaborate with stakeholders (Finance, Accounting, IT, Payroll and Business Functions) to gather requirements and design robust systems solutions.
• Facilitate T&E governance meetings and oversee resolution of open system tickets.
• Develop and maintain business and technical documentation, including functional specifications and test plans.
• Lead process improvement initiatives and implement system enhancements.
• Design, build, and manage User Assistant by WalkMe digital adoption solutions to guide users through SAP Concur workflows.
• Analyze end-user feedback to identify and implement usability improvements.
• Support Business Systems Analysts on daily operations tasks, including HR/credit card import issues, ad-hoc reports requests, expense reports financial posting failures, and Tier 2 cases responses within SLA.

• Bachelor's degree in Human Resources, Business, Computer Science, Information Systems, or a related field.
• Proficient in SAP Concur, Workday, SAP, SharePoint, Microsoft Planner, PowerApps, Power BI, Case Management, Knowledge Base, and reporting/dashboard tools.
• Experienced in documenting business processes including specifications, test scripts, training material, and change control procedures.
• Prior experience in Shared Services or Contact Center environments.
• Willingness to work hybrid on night shift.

• Fluent in English (both verbal and written communication)
• Strong customer focus with a commitment to service excellence.
• Excellent problem-solving, analytical, and communication skills
• Effective time management and prioritization abilities.
• Flexibility to work across different time zones.
• Adaptable to work in diverse environments.
• Technically proficient with a strong ability to learn quickly