Description
Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report Warren, MI three times per week, at minimum or other frequency dictated by the business.
Relocation: This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
The Role:
This is a dynamic multifaceted role focusing on product quality, reliability, durability and issue remediation for all infotainment related activities. Brand Quality is responsible for improving customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multi-functional, closed loop solutions for current and future vehicles. Positions in this area of the business require creativity, initiative, independence in judgment and action, strong leadership and excellent communications.
Want more jobs like this?
Get jobs in Warren, MI delivered to your inbox every week.
This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.
What You'll Do (Responsibilities):
- Problem Identification: Identify quality and durability issues via Warranty Parts Center parts reviews, Product Reports, Warranty Data, FSE, TAC and Partech cases.
- Resolution : Facilitate product problem resolution by notifying and resolving issues jointly with the appropriate Design Release Engineer (DRE), Quality Reliability and Durability (QRD) Team, Supplier Quality Engineer (SQE), Supply Chain, Purchasing, Suppliers or Leadership; documenting details in PRTS as appropriate.
- Field Communications: Prepares and sends appropriate field communications such as Technical Service Bulletins or Preliminary Information bulletins, Emerging issues videos, Global Connect messages and Tech link Articles.
- Assist co-workers, GM field personnel, Call Centers (EXEC CAC, CAC, DMPS, TCSC, TAC), FSEs, ParTech, and dealers to resolve product service and technical issues.
- Monitor warranty data, Field Product Reports, TAC and ParTech cases for issues and facilitate resolutions as necessary.
- Document issues in PRTS and maintain updates as appropriate Notify QRD team, Platform BQM, Design Release Engineer, Supplier Quality Engineer, and appropriate Support Personnel (as necessary) about QRD issues.
- Represent Voice of the Customer and Dealers at Warranty Work Cell reviews and special part return project evaluations.
- Submit Warranty Waste Reduction and Warranty Avoidance projects for tracking.
- Attend warranty review or teardown meetings and be prepared to provide updates on quality issues and their resolutions.
- Participate and represent all Brand Quality Infotainment related issues in CPIT and QRD for meetings.
- Assist in developing technician training on new features and service procedures presentation to technician training forums.
Additional Description
Your Skills & Abilities (Required Qualifications):
- Bachelor's Degree required, Engineering or similar
- Minimum 4 years of Quality Management, Quality Engineering and/or Quality Assurance experience, preferred in an automotive environment
- Knowledge of automotive service and parts business specific to dealer and field service operations
- Validated ability to collaborate and influence across functions/organizations to effectively lead change.
- Excellent analytical, communication and people skills required to build relationships with global team members and customers to resolve issues
- Strong people skills with the ability to work cross functionally
What Will Give You a Competitive Edge ( Preferred Qualifications):
- Advanced Knowledge in General Motors Infotainment landscape
- Ability to manage a multitude of assignments with high levels of composure and effective implementation.
- Detailed understanding of product development, warranty and service operations.
#LI-ST1
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.