Assistant Manager, Business Strategy & Partnerships

Description

Hybrid:

This role is categorized as hybrid. This means the successful candidate is expected to report to the Michigan Warren Tech Center three times per week, at minimum or other frequency dictated by the business. This job may be eligible for relocation benefits

The Role:

The Business Partnership and Strategy Assistant Manager will be responsible for assessing and driving global market opportunities to launch and grow the Service Line of Business (LOB) strategy, aligned with organizational priorities and budget. This role will manage the expansion of the 3Synergy platform across key global regions, focusing on service retention, customer loyalty, dealer network efficiency, and revenue generation. This person will lead cross-regional initiatives, oversee end-to-end service digital journeys, and develop high-impact global strategies that connect product, marketing, dealer, and vendor ecosystems.

• Assess global market and economic opportunities to inform service and LOB strategies.
• Analyze Original Equipment and Independent Aftermarket sectors, distribution channels, competitor activity, and regional regulations.
• Manage the global expansion of the 3Synergy platform, with emphasis on South America, MEO, Mexico, and Canada.
• Lead deployment and optimization of global service digital tools (appointments, check-in, inspection, estimates, online payments, service leads, analytics, DMS integrations).
• Partner with Product teams to capture requirements and prioritize initiatives.
• Define global OKRs with regional input and track performance.
• Lead monthly discovery meetings and annual strategic reviews with third-party vendors and DMS providers.
• Expand the Dealer Vendor Management Program in collaboration with the VSSM team.
• Collaborate with marketing, brand, and dealer teams to promote the Service LOB value proposition globally.
• Develop go-to-market strategies tailored to regional needs.
• Develop and deliver content for senior leadership forums.
• Support customer and dealer focus groups in partnership with Research and VOC teams.
• Manage cross-functional meetings and LOB employee engagement sessions.
• Visits to suppliers and dealers.
• Handle special assignments, investigations, and confidential reports.
• Ability to work well within a complex team environment and desire to share learnings with team.
• Must be creative, results-oriented, disciplined, and a self-starter with a constant desire to learn.
• Exhibit GM's Cultural Behaviors: Win with integrity, Commit to customers, Speak fearlessly, Move with urgency, Be inclusive, Lead as one team, Own the outcome.

• Bachelor's degree or equivalent experience; Marketing, Business Administration, Computer Science
• 3-5 years GM Customer Care and Aftersales experience or equivalent.
• High level of analytical ability, capable of working with multiple sources of data.
• Strong organizational and planning skills.
• Demonstrated job-related technical and professional skills.
• Highly skilled in MS Office tools.
• High level of written and oral communication capabilities.
• Strong understanding of financial principles.
• Experience in leading projects.
• Experience in the automotive or mobility industry, particularly in aftersales or service operations.
• Project Management experience or certificate.
• Experience with dealer network, national retailers, and aftermarket parts distribution & IAM repair.

• Multilingual abilities and cross-cultural experience: Spanish or/and Arabic