MSPSC Production Support Analyst

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Systems Analysis

Job Qualifications:

Skills:

Documentations, Operational Activities, Operations Support, Process Improvements, Production Support

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Systems Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

HOW A SYSTEMS ANALYST WILL MAKE AN IMPACT

• Operational support for the Production Support team, develop maintain, and provision operational reports to provide status of operational activities.
• Monitors system effectiveness for various batch process and web applications throughout the day and escalating anomality’s to Production Support Leads to satisfy user’s needs.
• Manage Emergency Elevate process and communicate to MSPSC team and MSP Contractors
• Create and update various reports and communicate Production Support Leads
• Analyzes JIRA tickets for trending issues and ensure ticket assignments made timely.
• Responsible for Production Support Help Desk and Service Request tickets assignments
• Escalate identified production issues timely to Production Support Leads and/or appropriate team player
• Maintain Management Off-Release Management Kanban board in SharePoint
• Identify system enhancements and/or process improvements to reduce manual interventions and/or streamline technical, business and/or operational processes.
• Prepares, updates and maintain Production Support documentation for operational processes, new or existing systems I.e. SOPs, FAQs
• Develop knowledge of the various application business rules and business operations to meet the needs of the customer and not just system requirements.
• Participates in special projects as required.
• Other duties as assigned

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 1+ years of related experience as described above.
• Knowledge/experience with SharePoint; working in JIRA ticket system
• Experience interpreting data to draw conclusions and make formal decisions.
• Strong analytical, problem-solving, troubleshooting, and critical thinking skills
• Excellent communication skills, both written and oral.
• Experience with MS suite, specifically Excel and Word
• Self-motivated and innovative: must be an independent worker who is comfortable gathering input, formulating a plan, and carrying it to fruition.
• Organized, structured, methodical, and diligent; possess the ability to handle multiple tasks and prioritize issues and assignments.
• Adaptable to shifting priorities and responsibilities. Thrive in a fast paced, team-oriented environment.
• Able to work within a team independently.
• Excellent people skills required to interact with teammates and build consensus around effective process and procedure while recognizing other priorities within the group.
• Healthcare knowledge/experience, strongly preferred

LOCATION: Remote

CLEARANCE: Ability to obtain a Public Trust: candidate must have lived in the United States at least three (3) out of the last five (5) years and pass a public trust background investigation.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $62,962 - $85,100. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans