IT Support Technician

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Hardware Engineering

Job Qualifications:

Skills:

Hardware Maintenance, Hardware Support, Information Technology (IT) Support, IT Hardware, Technical Software & Hardware Analysis

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Computer (Software and Hardware) Support Technician

Transform technology into opportunity as a Computer (Software and Hardware) Support Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Computer (Software and Hardware) Support Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

​

• Works under direction of Senior Advisor to report progress and challenges encountered during install/test/upgrade/build hardware solutions that can be used to build and maintain Senior Advisor's Project Schedule.

• Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software

• Designs, develops, implement, and analyze hardware for products.

• Develop test strategies to test hardware mechanisms

• Develops the strategy and devices to facilitate performance and stress testing for hardware components

• Troubleshoots complex challenges related to the engineering of hardware products

• Compiles input and test steps in Engineering Installation Plans (EIP) and Standard Operating Procedures (SOP) to validate and ready crucial documentation designed to back and support hardware solution

• Draft specifications and documentation for hardware components and computer systems

• Lead process improvement for hardware engineering processes

• Participate in special hardware engineering projects

• Communicate and report daily status on all tasks, for all engineers and associates, to the Senior Advisor

• Perform other job-related duties as assigned

• May coach and provide guidance to less-experienced professionals

• May serve as a team or task lead

WHAT YOU’LL NEED TO SUCCEED:

• Education: BA/BS or equivalent combination of training, education and experience, Security+ certification required

• BA/BS or equivalent combination of training, education and experience.

• 5+ years of experience in an IT support related role.

• Security Clearance Level: Active Secret required to start

• Based in Key West, FL (On Site role)

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#SCITES

#armajobs

#gdit

The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA FL Key West

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans