Our Senior Engineer is a key member of the collaboration platform engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
As a Senior Engineer - Collaboration, you will:
• Assume Service Ownership of existing business collaboration platform and services
• Manage end to end voice and video quality by working closely with the network and telecom team to provide capacity recommendations
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• Drive enhancement and continuously improve the quality of collaboration services and end user experience
• Implement platform upgrades and feature expansions to existing collaboration platforms
• Define the technical architecture and support the implementation of new collaboration services from technical perspective
• Provide technical leadership in driving projects migrating from existing platforms to new platforms
• Contribute to decision making and drive projects involving major business collaboration platforms such as Webex, Zoom, Slack and Teams
• Drive proof of concepts to test new technologies and collaboration platforms working closely with network and telecommunication teams
• Assure 24x7 operations and stability of collaboration services with high regard for end user experience
• Support the creation of the enterprise level roadmap in terms of collaboration for the future business demands
• Scope, design, and build scalable, resilient systems
• Provide knowledge share, mentoring, and systems training to team members as needed
• Consistently share best practices, and improve processes within and across teams
Qualifications
• Knowledge of collaboration products and hardware such as video endpoints, including Room Kits, Webex Boards, Control Hub, LDAP integration, including experience with deployment, management, API integrations, and troubleshooting
• Experience with installation, configuration, and management of audio infrastructure
• Experience triaging complex call flows across the environments to include log collection and packet capture
• Experience with Active Directory and Azure AD
• Experience with vendor management and technical support
• Understanding of the Security and Compliance needs of the business and how they apply to the Collaboration suite, including certificates and secure communication
• Understanding of Virtual and Cloud infrastructures
• Understanding of networking protocols, devices, and telephony applications on Telecom Routers
• Understanding and ability to correlate alerts into problem resolutions, including custom alerts with thresholds for greater availability and stability
• Strong problem-solving ability
• Ability to excel in a fast-paced environment
Experience
• 4+ years of engineering experience on collaboration platforms that support hybrid and cloud calling, voicemail, video, meetings, messaging, and events
• 3+ years of experience with architecture and design
• 3+ years of experience with AWS, GCP, Azure, or another cloud service
• 2+ years of experience in open-source frameworks
Education
• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Benefits
At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program * that includes:
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.
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Annual Salary
$82,000.00 - $185,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you'll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.