GEICO is looking for an accomplished, customer obsessed, and results oriented Manager -IC , Design . The ideal candidate will be comfortable working with a variety of business partners and delivering outcomes. The selected candidate will lead a team of designers and will be responsible for building and growing a team of designers and the product experience. Collaborates with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback.
This position is a hybrid role, and it is required to be on-site 3 days a week at one of the following locations:
• Chevy Chase, MD/Washington, DC
• Fredericksburg, VA
• Indianapolis, IN
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Manager, Design
This role is a combination of people management and design work. As a team leader, you will be responsible for building and growing a team of designers and the product experience. You will work with our customers, engineers, and product management to determine design requirements, create mockups, user workflows, do user research, and provide feedback to constantly improve our product experiences. You should be able to lead a project from early definition and research phases, through ideation and design , and through testing, development, and measurement .
Job Responsibilities
- Leads c ollaborat ions with product, engineering, and business teams to define and craft design solutions that address customer and business needs.
- Translates complex ideas into understandable concepts that evolve and enhance the product experience.
- Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
- Advocates for the customer through human-centered design methods, including discovery, research sessions, and user testing.
- Facilitates and participates in workshops with internal and external stakeholders to align with business needs.
- Drives end-to-end product design by framing problems, designing insights, and designing new methodologies/practices to serve customer needs.
- Creates process and user flows, wireframes, journey maps, and interaction models.
- Delivers design assets for acceptance, development, and delivery to market in partnership with engineering.
- Teach, mentor and guide designers.
- Prepares and manages department business plans, staffing projections and budgets.
- 5 + years of experience with User Experience design
- 1 + years leading and mentoring design teams
- Experience designing for internal platforms, tools, and products
- Experience in enhancing the associate experience and satisfaction metrics is a plus
- Experience designing for cross channel experiences
- Effective communication and storytelling skills
- Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams
- Familiarity with working in an established design system
- Familiarity with content strategy is a plus
- Experience in crafting complex service blueprints with cross-functional partners
- Experience developing requirements for WorkDay customizations
$118,000.00 - $207,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you'll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.